Customer Service
1 month ago
Customer Service Summary Title:Customer Service ID:1007Location:San Mateo, CADepartment:Customer Service/Dispatch Description **2 Part Time Customer Service Representatives needed**
We are a professional courier and transportation company located in the Bay Area. We provide high quality, service oriented "On-Demand" Same Day Service to our customers.
Am-Tran is an employee driven Courier Company based in San Mateo. We provide high quality, on-demand and routed service to our customers throughout the San Francisco Bay Area. Our company specializes in the safe and reliable transportation of medical specimens and supplies. We keep up with changing technology and best practices in order to provide the best service to our customers.
Customer Service Representative is responsible for answering incoming calls from our customers, addressing customer inquiries via phone and email, as well as various other clerical duties. **Hours are Monday - Friday, 5 hours per day, hours TBD. Some** **weekends when needed.** This job can lead to full time, depending on performance. This may also lead to a Dispatcher position. Starting pay is $18.00 per hour.
Duties:
* Answer inbound phone calls in a timely manner
* Enter orders into e-Courier dispatching software
* Respond to customer inquiries via phone or email in a timely manner
* Communicate effectively with customers
* Maintain smooth operations through communication with drivers and other dispatchers
* Provide clerical support as needed
Qualifications:
* High school diploma or equivalent
* Driver's License
* 1 year of experience in customer service
* Strong customer service skills
* General geographical knowledge of the Bay Area.
* Organizational skills and attention to detail
* Great communication skills
* Good computer skills including data entry and typing
* Ability to meet attendance schedule with dependability and consistency
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