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Clinic Business Representative Associate

4 months ago

Forest Lake, United States Allina Health Full time
Number of Job Openings Available:
1
Date Posted:
June 07, 2024
Department:
62089900 Allina Health Group Forest Lake
Shift:
Day (United States of America)
Shift Length:
8 hour shift
Hours Per Week:
40
Union Contract:
Non-Union
Weekend Rotation:
None
Job Summary:
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Key Position Details:
  • 1.0 FTE, 8 hour shifts
  • No weekend rotation
  • Benefit Eligible
  • May float to other Allina locations as needed
Job Description:

Principle Responsibilities
  • Greets, welcomes, and performs the registration process with patients in person or by phone
    • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
    • Assists patients with telephone encounters
    • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
    • Directs patients to appointment or procedure
  • Collects co-pays and/or remaining balances
    • Obtains signatures from patients as needed
    • Responds to questions regarding financial assistance programs
    • Performs the End of Day reconciliation process
    • May participate in the prescription refill order process as appropriate and in scope for position
  • Manages and organizes the patient care lobby (or lobbies) and provides other department support
    • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
    • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
    • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
    • Performs weekly downtime check
    • Active participation in staff meetings
    • Other duties as assigned.
Job Requirements
  • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
  • Associate's or Vocational degree preferred
  • 1 year of basic computer skills required and
  • 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
  • 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
  • 0 to 2 years of medical terminology knowledge preferred


Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently