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Sales Associate Representative

2 months ago

Lake Forest, California, United States Trend Notes Full time

About Trend Notes

Trend Notes is a leading fashion wholesaler specializing in trendy womenswear, accessories, and children's clothing. Our core business goals are centered around quality control, inventory management, and exceptional customer service.

Job Summary

We are seeking a highly skilled Sales Associate Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing online sales channels, and collaborating with our accounting, inventory management, and sales teams to ensure seamless operations and customer satisfaction.

Key Responsibilities

  • Inbound Customer Service: Handle order inquiries, returns, complaints, and refunds promptly and professionally.
  • Outbound Customer Service: Utilize purchasing history to recommend complementary items, fostering cross-selling and upselling opportunities.
  • Review Management: Following successful customer service interactions, request 5-star reviews to enhance our brand reputation.
  • Online Sales Channel Management: Optimize item listings across various online sales channels to maximize visibility and sales performance.
  • Collaboration and Communication: Work closely with our accounting, inventory management, and sales teams to ensure seamless operations and customer satisfaction.
  • Professional Development: Actively participate in ongoing training and development sessions to enhance product knowledge and sales techniques.

Requirements

  • Language Proficiency: Bi-lingual in English and Korean.
  • Education: High School education or equivalent.
  • Communication Skills: Excellent communication skills, both verbal and written.