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Intake & Revenue Cycle Support Specialist

3 months ago

Middletown, United States MediTelecare Full time

The company is a provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually and in-person in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company as we execute on our growth plan.

The Intake & Revenue Cycle Support Specialist will need to be an independent worker, detail-oriented, and have a sense of urgency. They will have strong organizational habits and must have the ability to meet critical deadlines. The Intake & Revenue Cycle Support Specialist is responsible for the daily patient referrals, authorization and claim follow up which includes the following:

ESSENTIAL FUNCTIONS:

  • Provide outstanding customer service to all facilities, patients, and patient families
  • Patient registration and handling of all intake calls and emails for over 300 facilities across the US
  • Process new patient intakes by securing required information and authorizations necessary for treatment
  • Verify patient eligibility for insurance reimbursement
  • Submit patient information into the Company's Electronic Health Record System
  • Professional image in appearance, words and actions
  • Efficiently use payer portals to obtain claim status and authorizations
  • Spot and communicate trends in denials and payer specific guidelines
  • Develop departmental and staff training material as needed
  • Other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
  • 3 years or more of previous experience in the healthcare industry
  • Demonstrated understanding of the medical insurance eligibility verification process
  • Knowledge of the medical billing process
  • Experience with any medical billing or practice management software
  • Intermediate to expert level skills in MS Office and MS Outlook
  • High school diploma or GED