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Technical Support Specialist
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Eclipse Solutions is a leading provider of innovative solutions in the entertainment electronics segment. Our company combines the areas of development, production, and distribution of gaming machines, offering a unique blend of creativity and technical expertise.
Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team in Hamburg. As a Technical Support Specialist, you will serve as the primary point of contact for our customers, providing technical assistance and support to ensure their gaming machines are running smoothly.
Key Responsibilities- Provide technical support to customers via phone, email, and in-person visits
- Effortlessly handle service orders in our ERP system
- Support our technical service team with troubleshooting and repair of gaming machines
- Order necessary spare parts to ensure minimal downtime
- Communicate effectively with customers to resolve technical issues
- Strong technical background with experience in customer support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Proficiency in ERP systems and technical software
- Strong attention to detail and organizational skills
As a Technical Support Specialist at Eclipse Solutions, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.
