Front Desk Manager

4 weeks ago


Lahaina, United States Marriott Vacations Worldwide Full time

Marriott Vacations Worldwide Front Desk Manager Lahaina , Hawaii Apply Now What does Hyatt Vacation Ownership Offer? Competitive Pay Credit Union Membership Tuition Reimbursement Professional Counseling and Family Support Growth and Development Opportunities Experience/Education Required: 1-3 years Front Office Supervisor or Manager experience at a hotel/resort/timeshare required Marriott PMS experience preferred High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience Job Responsibilities: Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Follow us on Social Media Instagram: @hyattvacationownership From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If youd like to help make vacation dreams come true, learn more about joining our family. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr



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