Contact Center Representative

2 months ago

Kansas City, United States KC CARE Health Center Full time
Description

POSITION SUMMARY

The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:
  • Put patients first, always
  • Treat all people with dignity, respect, and kindness
  • Create safe places for others to share their voice; encourage creativity
  • Always strive for improvement; keep learning
  • Own your work, action, and mistakes - no one is perfect
  • Have fun - work should be fun and we want you to have fun at KC CARE
KC CARE CULTURE VALUES

Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.

Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Schedules patients in Electronic Medical Record for a multi-specialty health center or suggests other resources if the clinic is unable to meet the patient/client needs
  • Applies critical thinking and effective problem-solving skills
  • Verify upcoming schedules to ensure changes have been made to scheduled clinics
  • Identifies problems and works with clinic management to facilitate any necessary changes
  • Pays attention to details and is organized
  • Ability to decipher patient inquiries and determine next steps
  • Answers the telephone, screens and directs incoming calls and messages to the appropriate party (scheduler, clinical staff, etc.)
  • Answers a multi-line telephone while providing quality customer service
  • Checks voicemail and returns patient calls
  • Receives and relays patient complaints to management in a timely fashion.
  • Ability to prioritize heavy workloads and work at a fast pace
  • Follow daily schedule to complete assigned tasks
  • Facilitate rescheduling of patient appointments when provider's clinic is cancelled
  • Ensures strict confidentiality, adhering to established HIPAA guidelines and regulations as well as clinic policies and procedures.
  • Ability to communicate clearly and effectively with patients and staff
  • Attentively listens to patient and staff inquiries
  • Acts as patient and provider relations representative by answering patient inquiries on the telephone
MINIMUM REQUIREMENTS
  • High school diploma or equivalent
  • 1 year of health care scheduling, health care office, or call center experience
PREFERRED REQUIREMENTS
  • Some college course work
  • Bilingual in Spanish and English
  • Experience with eClinical Works (eCW)


WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.

  • Contact Center Representative

    3 weeks ago

    Oklahoma City, Oklahoma, United States Mercy Full time

    We're seeking a skilled Contact Center Representative to join our team at Mercy. As a Contact Center Representative, you will be responsible for scheduling patient appointments and taking patient messages for Mercy Clinics. You will deliver excellent customer service using exceptional telephone etiquette, while providing patients with general information...

  • Call Center Representative

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $17.45 - $24.00 / hour DescriptionJob Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing...

  • Contact Center Member Services Representative

    2 months ago

    Texas City, United States Amoco Federal Credit Union Full time

    The Contact Center Member Services Representative assists AMOCO in achieving its mission of "serving the financial needs of our members" by providing an excellent member experience via phone, email, text, chat, video banking, online and mobile banking direct messages, video teller requests, ITM, and more. The primary responsibilities of the Contact Center...

  • Call Center Representative

    4 weeks ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls. The ideal candidate will have excellent communication skills, a positive...

  • Call Center Representative

    2 months ago

    Kansas City, United States Fresh Form Draft Full time

    DescriptionJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and efficient manner. The representative will act as the...

  • Webex Contact Center Developer

    4 weeks ago

    Culver City, United States Diverse Lynx Full time

    Essential Skills: Webex Cisco contact center Configuration Desirable Skills: design, Setup and configuration of Cisco Webex Contact Center Enterprise. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the...

  • Fitness Center Representative

    4 weeks ago

    Kansas City, Kansas, United States Planet Fitness - Midwest Management Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Fitness Center Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key ResponsibilitiesProvide a superior level of customer service to members, prospective...

  • Contact Center Supervisor

    3 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Company OverviewHackensack Meridian Health is a leading healthcare provider with a commitment to delivering exceptional patient care and service.Job Description: Contact Center Supervisor - Team LeaderAs a Supervisor in our Patient Access Center, you will be responsible for leading a team of customer service representatives who interact with patients,...

  • Hurricane Relief Call Center Representative

    4 weeks ago

    Kansas City, Missouri, United States MCI Careers Full time

    Job Title: Hurricane Relief Call Center RepresentativeAt MCI Careers, we are seeking highly motivated and dedicated individuals to join our team as Hurricane Relief Call Center Representatives. As a key member of our disaster response team, you will play a critical role in providing exceptional customer service to individuals affected by hurricanes.Job...

  • Contact Center Operations Analyst II

    4 weeks ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Summary:Centene Corporation is seeking a highly skilled Contact Center Operations Analyst II to join our team. As a key member of our operations team, you will be responsible for driving the review and analysis of current contact center processes to provide data-driven insights related to establishing operational targets, best practices, and training...

  • Contact Center Representative

    6 months ago

    Garden City, United States Apple Bank for Savings Full time

    Provide excellent customer service to external and internal customers to meet their financial needs. Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures. Comply with all banking regulation Representative, Customer Service, Retail, Banking, Skills

  • Call Center Representative

    3 weeks ago

    Johnson City, United States Bath Planet Full time

    Call Center Representative With more than 25 years in business, Bath Planet of Southern Tier is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative...

  • Senior Webex Contact Center Specialist

    4 weeks ago

    Culver City, California, United States Diverse Lynx Full time

    Key Responsibilities:As a Webex Contact Center Developer at Diverse Lynx LLC, you will be responsible for the configuration and setup of Cisco Webex Contact Center Enterprise. This includes designing and implementing solutions that meet the needs of our clients.Essential Skills: Webex Cisco contact center configurationDesirable Skills: Design and setup of...

  • Contact Center Operations Manager

    1 month ago

    Foster City, California, United States QuinStreet Full time

    Job Title: Contact Center Operations ManagerQuinStreet is a leading provider of digital media solutions, and we are seeking a highly skilled Contact Center Operations Manager to join our team.The successful candidate will be responsible for overseeing the technical management of our Five9 telephony system and ensuring seamless coordination between our...

  • Bilingual Call Center Representative

    3 weeks ago

    Kansas City, Kansas, United States Vibrant Health - Wyandotte Neighborhood Clinics Full time

    Job SummaryVibrant Health - Wyandotte Neighborhood Clinics is seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team. As a key member of our patient services team, you will be responsible for managing inbound and outbound calls, scheduling patient appointments, and ensuring smooth patient flow.Key...

  • Contact Center Training Specialist

    6 months ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Patient Service Representative Scheduling- North KC Cancer Center

    4 weeks ago

    Kansas City, Missouri, United States The University of Kansas Health System Full time

    Job SummaryThe Patient Service Representative Scheduling (PSR Scheduler) plays a vital role in creating a seamless patient experience within an ambulatory clinic. This position is responsible for scheduling patient appointments, responding to high-volume phone calls, and navigating medical records to ensure accurate patient information. The ideal candidate...

  • Contact Center Access Specialist

    2 months ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Healthcare Scheduling Coordinator

    4 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryThe Contact Center Representative plays a vital role in providing exceptional service to patients and staff at KC CARE Health Center. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesSchedule patient appointments and manage clinic schedulesAnswer and...

  • Healthcare Scheduling Coordinator

    3 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job Summary: We are seeking a skilled Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for answering and fielding various types of calls, scheduling patient appointments, and providing exceptional customer service.Key Responsibilities:Schedule patients in Electronic Medical...