Call Center Representative

1 month ago


Kansas City, United States Fresh Form Draft Full time
Call Center Representative

Department: BeloForm Craft

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $17.45 - $24.00 / hour

Description

Job Summary:

We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and efficient manner. The representative will act as the first point of contact for customers and must possess excellent communication and problem-solving skills.

Key Responsibilities
  • Answer inbound customer calls, addressing questions, concerns, and inquiries with professionalism and empathy.
  • Provide accurate information about products, services, and company policies.
  • Document all call details and customer interactions in the company's database.
  • Strive to meet or exceed performance metrics, including call volume, response time, and customer satisfaction.
  • Continuously update product and service knowledge to effectively assist customers.
  • Handle customer complaints with patience and aim to resolve them satisfactorily.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; college degree preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and remain calm under pressure.
  • Proficiency with computer systems and ability to navigate various software applications.
  • Strong attention to detail and organizational skills.
  • Ability to work in a team environment and take direction.
Benefits
  • Health, dental, and vision insurance
  • Paid time off (PTO) and holidays
  • Retirement plan options (e.g., 401(k))
  • Professional development opportunities
  • Wellness programs


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