Contact Center Access Specialist

1 month ago

Neptune City, United States Hackensack Meridian Health Full time

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Contact Center Access Specialist will be responsible for maintaining and updating provider templates across all specialties within the Patient Access Center (PAC). You will ensure templates are built and maintained in accordance with guidelines set by the PAC and Physician Enterprise team. Additionally, you will work with PAC management, clinicians, practice managers, and DTS to ensure impact of changes are understood and implemented successfully.

This position will offer a hybrid schedule.

Responsibilities

A day in the life of a Contact Center Access Specialist at Hackensack Meridian Health includes:

  • Configure and maintain provider and resource templates.
  • Ensure that the templates and scheduling configuration are accurate and completed in a timely manner.
  • Ensure template structures are in alignment with guidelines and are released in compliance with documented standards.
  • Review new requests to determine impact on standard workflows, Decision Trees, online scheduling, and system configuration.
  • Responsible for implementation of all requests for building and maintaining assigned provider and resource schedules across multiple locations and specialties.
  • Assist Decision Tree designers, Cadence analysts, practice managers, with creating and updating Decision Trees to improve scheduling accuracy and efficiency.
  • Track and report on clinic cancellations, changes, blocked schedules and the impact on patient access.
  • Analyze schedule utilization and recommend improvement opportunities to practice and PAC leadership.
  • Maximize provider utilization, by recommending template changes to meet forecasted demand, and to ensure appointment slots do not go unused.
  • Audit templates and educate practices where there is impact to standard workflows, Decision Trees, patient access, and system configuration.
  • Collaborate with PAC leadership, schedulers, practice managers, Cadence analysts, Decision Tree designers, report writers, and providers to optimize schedules to improve access to care.
  • Adheres to the standards identified in the Medical Center's Organizational Competencies.
  • Performs other duties as assigned.

Qualifications

Education, Knowledge, Skills and Abilities Required:

  • High School Diploma/GED equivalent.
  • Minimum of 1 year in healthcare operations related to scheduling, access, clinical systems, or physician practice.
  • Experience working with Epic or other practice management systems. Provider template experience.
  • Excellent verbal, written, and listening English communication skills.
  • Attention to detail, strong organizational skills, and ability to switch tasks frequently.
  • Strong complex problem-solving skills and ability to make decisions independently.
  • Ability to manage and prioritize multiple priorities in a dynamic fast paced environment.
  • Proactive and enthusiastic individual with a knack for building and nurturing professional relationships.
  • Able to support and participate in a collaborative team-oriented environment.
  • Possess a high level of energy, self-drive, and perseverance.

Education, Knowledge, Skills and Abilities Preferred:

  • Combination of at least 3 years of experience in a clinical environment and/or an AA/AS degree in Business Management, Healthcare Administration or Computer Science.
  • Minimum of 1 year or more direct experience as a template builder.
  • Proficient in Google Workspace (Gmail, Sheets, Docs, Slides, Drive, Data Studio)
  • Epic Cadence certification

Licenses and Certifications Preferred:

  • Epic Cadence.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Access SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and experiences. As a Contact Center Access Specialist, you will play a critical role in maintaining and updating provider templates across all specialties within the Patient Access Center (PAC).Key Responsibilities:Configure and...

  • Contact Center Access Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Contact Center Access Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Contact Center Access Specialist

    1 week ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Your primary responsibility will be to ensure that templates are built and maintained...

  • Contact Center Access Specialist

    4 days ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleHackensack Meridian Health is seeking a highly skilled Contact Center Access Specialist to join our team. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure accuracy...

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleAt Hackensack Meridian Health, we're committed to delivering exceptional patient care and improving the lives of our patients and communities. As a Contact Center Access Specialist, you'll play a vital role in ensuring seamless access to care for our patients.Key ResponsibilitiesConfigure and maintain provider and resource templates to ensure...

  • Contact Center Training Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and service. As a Contact Center Training Specialist, you will play a critical role in ensuring our Patient Access Center staff have the skills and knowledge they need to meet the needs of our patients.Key...

  • Contact Center Training Specialist

    3 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAbout the Role:We are seeking a highly skilled Contact Center Training Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will be responsible for developing and delivering training programs to ensure our staff provides exceptional service to our...

  • Contact Center Training Specialist

    5 months ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Contact Center Representative

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at Hackensack Meridian Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring that their needs are met and exceeded.Key ResponsibilitiesAnswer incoming calls, emails, and...

  • Contact Center Representative

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at Hackensack Meridian Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring that their needs are met and exceeded.ResponsibilitiesAnswer incoming calls, emails, and...

  • Contact Center Supervisor

    3 days ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Company OverviewHackensack Meridian Health is a leading healthcare provider with a commitment to delivering exceptional patient care and service.Job Description: Contact Center Supervisor - Team LeaderAs a Supervisor in our Patient Access Center, you will be responsible for leading a team of customer service representatives who interact with patients,...

  • Senior Contact Center Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job Title: Senior Contact Center SpecialistAre you passionate about delivering exceptional customer service and making a meaningful impact in public service? We're seeking a highly skilled Senior Contact Center Specialist to join our team at the University of Oklahoma's Center for Public Management (OU CPM).Job Summary:The Senior Contact Center Specialist...

  • Contact Center Representative

    2 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job Title: Contact Center RepresentativeAt KC CARE Health Center, we are seeking a highly skilled and compassionate Contact Center Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Schedule patient appointments and...

  • Contact Center Representative

    2 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for providing exceptional customer service to patients and families, answering and directing calls, and performing various administrative tasks.Key...

  • Contact Center Representative

    2 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be the first point of contact for patients and families, providing exceptional service and support in a fast-paced and dynamic environment.Key ResponsibilitiesSchedule patient...

  • Patient Access Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will be responsible for ensuring the smooth and efficient flow of patients through our healthcare system. This includes conducting quality interviews with patients, gathering identification and demographic...

  • Travel Nurse ICU Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Access Healthcare Full time

    Job Title: Travel Nurse ICU SpecialistAccess Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team in Neptune, New Jersey.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseDuration: 12 weeksShift: 12 hours, nightsEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will provide...

  • Travel Nurse ICU Specialist

    4 days ago

    Neptune City, New Jersey, United States Access Healthcare Full time

    Access Healthcare is seeking a travel nurse ICU specialist for a travel nursing job.Job DetailsSpecialty: ICU - Intensive Care UnitDiscipline: RNDuration: 12 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelAccess Healthcare offers a competitive pay package with a tax-free stipend amount to be determined.About Access HealthcareAccess...

  • Patient Access Specialist

    5 months ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...