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Front Desk Operations Trainer

3 months ago

Saginaw, United States Great Lakes Bay Full time
JOB SUMMARY

The Front Desk Operations Trainer is an essential member of a high performing team training on the daily operations of clinical front office services and business practices for a high level of efficiency. The Front Desk Operations Office Trainer will ensure patient registration, and navigation processes are properly executed and documented appropriately through training and auditing front staff performance. Monitors front staff performance through regular auditing and set standards to assure financial compliance with patient services. Assists with developing accuracy and efficiency standards, performance measures and training tools for clinic office operations. Reports front staff performance measures regularly to the Site Manager and Coordinators, providing input to Site Managers and Director of Patient Support Services on performance improvement plans. Sets group and individual training schedules to meet agreed upon benchmarks. Serve as a liaison between billing and scheduling teams. Works collaboratively to create and maintain a culture of excellence and dedication to providing compassionate and high-quality health care to residents and the community.

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Develops, implements and delivers a comprehensive, standardized orientation program for Great Lakes Bay Health Centers Front Desk staff. 10%
  2. Provides ongoing education and training to all GLBHC Front Desk staff in collaboration with the Director of Patient Support Services while auditing performance of general clinic office and scheduling operations such as patient scheduling and 10%
  3. Develops training materials and job aids to be used across multiple departments. Collaborates with management staff to determine training Provides onsite training as requested. Communicates performance improvement and competency concerns with the employee's direct supervisor and is involved in implementation of process improvement plan with employee. 10%
  4. Assist with creation of checklists and competencies, ensuring staff are current on related processes. 5%
  5. In coordination with Director of Patient Support Services, implement and maintain policies and procedures. 5%
  6. Ability to use and configure EMR system effectively, experience training staff on proper use of EMR system and generate reports. Assures patient records are properly documented and 10%
  7. Serves as liaison for billing, scheduling and clinical operations. 5%
  8. Maintains current practice management systems and operations to align with organizational 5%
  9. Identifies opportunities to maximize scheduling to achieve benchmarks. 5%
  10. Serve as lead on implementation, training, utilization and monitoring of patient self-service check-in/registration platforms. 5%
  11. Remains current by performing all front office functions routinely. 5%
  12. Serves as the practice management trainer on the team to ensure smooth upgrades, integrations and introduction of current or new software 10%
  13. Maintain excellent communication and relationships with clinical, billing and administrative Collaborates with GLBHC billing and quality team members on working with health insurance plans and delivery of patient care. 10%
  14. Participate in staff meetings, trainings and committees. 5%
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIRED JOB SPECIFICATIONS
  1. Education: Associate's degree in health care administration, business public health or related health field is preferred. High school diploma required. In lieu of medical training or degree, a minimum of 3-5 years medical experience
  2. Licensure: None
  3. Experience: A minimum of three to five years of progressive experience in health care with patient registration and billing services. Understanding of different types of insurance (Medicaid, Medicare, Commercial). Knowledge of basic medical terminology. Computer experience, skill and typing ability to sufficiently operate the EHR
  4. Skills: Excellent organizational skills and prioritization skills required. Ability to operate office equipment including computer, fax machine, printer/copier. Able to follow through with assignments responsibly, accurately and in a timely manner. Able to extract data, report data and evaluate progress/outcomes. Proficient in electronic medical record. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
  5. Interpersonal Skills: Ability to work with, and communicate effectively, verbally and in writing, with a diverse population including patients, providers and support Team building and excellent organizational skills. Ability to promote confidence, cooperation and good working relationships among employees. Fair and consistent in all dealings with all staff. Must possess appropriate professional attitude and behavior. Bilingual preferred
  6. Physical Effort: Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. occasionally
  7. Hours of Work: Full-time; Flexible and varied. Some evenings/weekends may be required
  8. Travel: Local travel between GLBHC sites. Reimbursement in accordance