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EPG Service Coordinator

4 months ago

Little Rock, United States J. A. Riggs Tractor Full time

The EPG (Electric Power Generation) Service coordinator is responsible for efficiencies by coordinating work orders and parts to insure team members have the items needed to perform task efficiently and to help grow Riggs EPG business.

WHAT YOU'LL DO

  • Open and close work orders promptly
  • Review technician time to close work orders
  • Prepare quotes to send to customers
  • Work closely with corporate departments to set up new accounts, collect COD payments, correct invoicing errors, etc.
  • Obtain purchase orders or payment for service work
  • Learn and manage warranty processes to close work orders
  • Create efficiencies in the work order process to close jobs promptly
  • Review work orders for accuracy after service is complete and close
  • Stay up to date with all programs used to manage work order processes.
  • Source, order and track parts daily
  • Work closely with supervisor to plan jobs based on parts arrival
  • Communicate with ordering parts from outside vendors by getting quotes, attaching them to work orders
  • Manage purchase orders for vendors
  • Work closely with the Riggs parts department to insure returns and cores are processed quickly
Requirements

WHAT YOU'LL NEED
  • High school diploma or general education degree (GED); 1 year related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Knowledge of MS Office Suite software (Basic to Intermediate skill level)
  • Ability to multi-task
  • Basic to Intermediate knowledge of BMTS and DBS

IMPORTANT INFORMATION

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet unless performing inventory maintenance duties on equipment yard which could result in moderate noise level.

Required travel up to 10%. This position is considered safety sensitive.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary/Exempt

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)