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Customer Service Representative

4 months ago

Huntington, United States Land Rover Huntington Full time

Land Rover Huntington is seeking to hire a Customer Service Representative for our Service Department.

As a Customer Service Representative, you are often the team member responsible for the final moments of customer satisfaction, and your actions can leave a lasting impression upon the customer. Since every customer should leave the dealership deeply satisfied with our extraordinary service and attention to detail, you have a crucial role in the after- service delivery process.

You'll have contact with every service and parts customer and handle the final invoicing and payment collection for those transactions. You will be working closely with all the dealership service and parts associates, especially the service Consultants, Parts specialists and Valets.

As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives. In order to accomplish this, discuss the following success indicators with your management team:

  • Greeting all customers promptly and professionally.
  • Delivering courteous and efficient service at all times.
  • Ensuring that customers can pick up their vehicles quickly and seamlessly.
  • Responding to customers' questions or concerns immediately.
  • Maintaining responsibility for accuracy of financial transactions and reconciliations.
RESPONSIBILITIES
As a Customer Service Representative, you are expected to extend our credibility through your actions, leaving a lasting impression on the customer. Your primary responsibilities include:
  • Preparing service invoices - Your ability to create and maintain customer satisfaction is an essential component of the customer's total experience. Preparing service invoices correctly and efficiently is essential.
  • Reviewing daily service appointments and loaner car contracts. Staging and maintaining contracts as necessary,
  • Preparing parts invoices - Maintaining extraordinary customer relations includes caring about minor details with the same quality of concern we strive to express at every level of service. For over-the- counter parts sales, the Parts specialist prepares an invoice, then the Cashier processes the payment and makes sure the customer is completely satisfied.
  • Creating an engaging work environment. Delivering an exceptional customer experience.
Creating an engaging work environment

You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional Lexus experience. steps to facilitate this include:
  • Treating every visitor to the dealership as an honored guest, regardless of dress, style or race.
  • Maintaining a tasteful, well-groomed and professional appearance in keeping with your dealership's standards.
  • Making sure the department areas are clutter-free.
  • Keeping the customer areas clean and presentable and making sure that literature areas are neat and well-stocked.
QUALIFICATIONS
  • Excellent listening/communication skills, outgoing and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment.
  • Professional appearance
  • Computer literate
BENEFITS
  • Medical, Dental, and Vision
  • 401K Plan with Match
  • Paid time off
  • Growth opportunities
  • Paid Training
  • Employee Vehicle Purchase Options
  • Independently Owned and Operated
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer's expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
ABOUT
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren't purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it's a calling. We've committed to this industry because we're all striving to be a part of something that makes a real, meaningful difference.
In short, we always 'do the right thing.' And together we are "Driving Modern Luxury."

EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

QUALIFICATIONS
  • Excellent listening/communication skills, outgoing and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment.
  • Professional appearance
  • Computer literate


Salary Description

$19 - $21 / hour