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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Qonten. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and timely support.
Key Responsibilities:
- Provide comprehensive support to customers via phone, email, and chat, resolving issues and answering questions in a professional and courteous manner.
- Develop and maintain a deep understanding of our products and services to effectively address customer inquiries and concerns.
- Work collaboratively with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and call handling time.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 6 months of experience in a customer-facing role, preferably in a contact center or retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer populations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
What We Offer:
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A competitive salary and opportunities for career growth and professional development.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.
