FT Customer Service Leader
2 weeks ago
Job Requisition: 381885_external_USA-NC-Garner
Address: USA-NC-Garner-55 Ford Meadows Drive
Store Code: Store 02258 Front End (5138429)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
FT Customer Service Leader
3 months ago
Garner, United States Food Lion Full timeAddress: USA-NC-Garner-217 Timber Drive West Store Code: Store 00561 Front End (7212312) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
3 months ago
Garner, United States Food Lion Full timeAddress: USA-NC-Garner-55 Ford Meadows Drive Store Code: Store 02258 Front End (5138429) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
Team Leader
2 weeks ago
Garner, North Carolina, United States Cold Stone Creamery Full timeCold Stone Creamery - As a Team Leader, your role will encompass a variety of responsibilities that are essential for the smooth operation of our establishment. You will be expected to:Train and Mentor: Provide guidance and support to team members and fellow leaders to enhance their skills and performance.Task Delegation: Assign responsibilities to team...
-
Team Leader for HCBS Services
7 days ago
Garner, Iowa, United States One Vision Full timeAre you passionate about leading a dedicated team in a dynamic setting? This opportunity is tailored for you.One Vision is currently looking for Team Leaders to manage our HCBS Sites in Garner. The starting pay for this position is $22.00 per hour, along with a $1500 sign-on bonus.As a Team Leader, you will supervise a group of Direct Support Professionals...
-
Customer Service Sales Representative
2 weeks ago
Garner, North Carolina, United States Hand and Stone Full timeBenefits: Performance-based bonuses Competitive salary Employee discounts Opportunities for career growth Training and development Job Overview: We are seeking a full-time Sales Associate with outstanding customer service abilities, a willingness to learn, and a knack for sales. Hand & Stone Massage and Facial Spa is a well-established franchise specializing...
-
Kitchen Leader
3 months ago
Garner, United States Chipotle Mexican Grill Full timeKitchen Leader (24014095) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...
-
Kitchen Leader
2 weeks ago
Garner, United States Chipotle Mexican Grill Full timeKitchen Leader (24014095) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...
-
Customer Service Representative
2 months ago
Garner, United States LKQ Full timeAs a part of our growth, LKQ is looking for a dedicated and passionate Customer service rep. LKQ is currently seeking an enthusiastic individual with exceptional customer service skills to join the world's leading distributor of automotive parts. As Customer Service, Customer Service Representative, Representative, Business Systems, Manufacturing, Retail,...
-
Customer Service Representative
3 weeks ago
Garner, United States GFL Environmental Full timeThe Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key...
-
Customer Service Specialist
2 days ago
Garner, North Carolina, United States Michaels Stores Full timePosition Overview:The role of a Customer Service Specialist is essential in ensuring a positive shopping experience for our customers.Company Overview:At Michaels Stores, we are dedicated to fostering creativity and innovation. We value teamwork and are committed to supporting our mission of providing exceptional service.Key Responsibilities:Assist customers...
-
Customer Service Representative
2 days ago
Garner, North Carolina, United States McDonald's Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member at McDonald's. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and welcoming environment for our customers.Key...
-
Cashier - Customer Service
3 months ago
Garner, United States Janisa Inc Full timeJob DescriptionJob DescriptionJANISA Inc. operates a Teriyaki Madness franchise; a fast-casual restaurants that make and sell Japanese-style teriyaki dishes and other specialty food items, beverage items, and other items.Our Mission is to provide a unique and relaxing dining experience – similar to dining at home. We strive to achieve this goal by: 1) by...
-
Customer Service Representative
4 days ago
Garner, North Carolina, United States Hand and Stone Massage and Facial Spa Full timeJob Description:We are seeking a highly motivated and customer-focused individual to join our team as a Spa Associate at Hand and Stone Massage and Facial Spa. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a clean and welcoming environment for our...
-
Customer Service Specialist
2 weeks ago
Garner, North Carolina, United States Ascendum Machinery Full timePosition OverviewAscendum Machinery is on the lookout for a talented and knowledgeable Customer Service Specialist to enhance our team.EMPLOYMENT STATUS: This role is categorized as Non-Exempt in accordance with the Fair Labor Standards Act.DIVERSITY AND INCLUSION: Ascendum is dedicated to fostering a diverse and inclusive work environment.KEY...
-
Customer Service Representative
2 days ago
Garner, North Carolina, United States Firehouse Subs Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Firehouse Subs. As a Cashier, you will be the first point of contact for our guests and will play a critical role in ensuring their satisfaction with their dining experience.Key ResponsibilitiesGuest Service: Provide exceptional customer service to...
-
Garner, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
-
Garner, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
-
Garner, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
-
Garner, United States Butterball Full timeJob DescriptionButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices.We are the largest...
-
Garner, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
