Customer Service Specialist
2 weeks ago
LifeWave Inc. is located in Provo, UT currently and moving to Draper, UT in Jan 2024. We are looking for experienced and highly motivated Inbound Customer Services Representatives to join our team. This position plays a vital role in supporting LifeWave’s customers through various media outlets such as phone, e-mail, chat, and social media. The right individual will have experience in customer service and sales and thrive in a collaborative and ever-changing environment and is excellent at building rapport and trust with co-workers and customers alike.
Full-time position (40 hours a week)
Must work on-site
Monday thru Friday (no weekends)
Casual dress
What you'll do
Have a customer-centric attitude while assisting our customers with every interaction
Become an expert regarding our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries
Generate and submit new product orders for existing and new customers
Work with internal partners and customers to identify and resolve customer facing challenges
Connect with customers by building meaningful relationships that support business success
What you need
2+ years of customer service experience preferred
1+ years of contact/call center experience preferred
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Proficient with CRM, telephony, and online applications
Minimum of 35 WPM
Fluency in languages other than English welcome
Availability to work a Full Time schedule
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