Service Customer Service
2 weeks ago
South Shore Nissan has openings for motivated team members in our fast growing, established Service Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus Strong base plus commission pay structure gives plenty of stability with excellent earning potential.
Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization, join our team at South Shore Nissan
As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.
Duties:
Following and maintaining relationship with customers
Determining each customer's vehicles needs by active listening
Learning, understanding, and following call and email scripts
Setting, confirming, and following up on service appointments
Performing surveys with customers
Other duties as required
***BILINGUAL CANDIDATES***
Requirements:
We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.
The ideal BDC Representative will also have:
High school diploma or GED
Preferably a proven track record in BDC center or call center
Excellent customer service and communication skills
Ability to establish rapport and build relationships to ensure repeat customers
Strong multi-tasking and organization skills
Basic computer proficiency
Verifiable work history
Professional appearance and demeanor
Strong English skills
Benefits Available
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Flexible spending accounts
Paid time off
Company-paid factory training
Employee discounts
If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at South Shore Nissan
**Apply for Service Customer Service**
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