Bi-Lingual Mandarin Customer Service Specialist
3 weeks ago
Client: Well-Known Legal Services/Administration Firm
Role: Temporary Customer Service Specialist - ***(Must be able to read, write, and speak fluent Mandarin)***
Pay Rate: $20-22/hr
Duration: Temporary to Permanent based on performance
Location: New Hyde Park/Lake Success, New York - ***(Onsite 5 days a week)***
Hours: 8:30am - 5:00pm
Responsibilities
- ***Must be able to speak, read, and write Mandarin***
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
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