Customer Service Specialist
4 weeks ago
$16 - $18 hourly
Responsibilities:- Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Maintain a record of customer interactions and follow up on their experience with our organization
- Demonstrate accuracy in processing client policy modifications based on the data given
- Must have high school diploma or GED equivalent
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- A general understanding of insurance policies and schedules is preferred
- Display strong communication skills, active listening skills, and personal skills
- Previous customer service experience required for this position
Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends. Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance. We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors. With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.
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