Patient Services Specialist Ii #full Time

2 weeks ago


New York, United States 61st Street Service Corp Full time

**Job Summary**:
The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Services Specialists are experienced professionals that deliver an exceptional patient experience through excellent customer service, empathy and patience.

**Responsibilities**:

- Schedule appointment requests.
- Communicate insurance participation, financial responsibility and time of service policy.
- Obtain patients’ insurance/demographic information and register in EPIC.
- Perform real-time insurance verification and interprets responses. Escalates cases for resolution as appropriate.
- Facilitate team discussions about complex patient scheduling needs.
- Address outstanding Epic work queue accounts.
- Schedule Epic referral.
- General faxing, filing, and mail sorting.
- Provide support and back-up coverage as needed.
- Work on escalated cases with higher complexity as assigned.
- Help to mentor other Specialists to resolve complex issues/cases.
- Performs other related duties as assigned.

**Job Requirements**:

- High School Diploma or the equivalent required. Associate's Degree or higher preferred.
- Minimum of 3 years of relevant experience including proficiency in medical terminology. Incumbent must demonstrate strong proficiency in a wide range of scheduling complexity and related workflows.
- Excellent customer service and problem assessment skills.
- Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.

**Hourly Rate Ranges: $26.81 - $32.82**

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

**61st Street Service Corporation**

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.



  • New York, NY 10036, USA, United States 61st Street Service Corporation Full time

    Job Summary:The Patient Services Specialist II provides support to the department's call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on the Department of Orthopedic Surgery. In addition to handling...


  • New York, NY 10034, USA, United States 61st Street Service Corporation Full time

    Job Summary:The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Services Specialists are experienced...


  • New York, United States 61st Street Service Corp Full time

    ** 61st Street Service Corporation** ** Self-Pay, Customer Service & Adjustments Specialist II #Full Time** New York, NY 10036 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. The Self-Pay Collections Specialist II must always exhibit...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Insurance Verification Specialist II is responsible for verifying health insurance benefits for all new patients or existing patients. This position will contact patient’s insurance company to verify coverage levels and works with patients to walk them through their benefits information. Notify patient and help arrange alternative...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. Representative must exhibit professional and courteous behavior at...


  • New York, NY 10019, USA, United States 61st Street Service Corporation Full time

    Job Summary: The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general department information. The Patient Access Specialists are experienced professionals...


  • New York, NY 10036, USA, United States 61st Street Service Corporation Full time

    Job Summary:The Patient Services Specialist I is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialists are experienced...


  • New York, United States 61st Street Service Corp Full time

    ** 61st Street Service Corporation** ** Patient Service Representative #Full Time** New York, NY 10032 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive...


  • New York, United States 61st Street Service Corporation Full time

    Job Summary:The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness,...


  • New Bern, United States CarolinaEast Health System Full time

    Job DescriptionAbout CarolinaEast Medical Center CarolinaEast Health System is dedicated to quality and compassionate care across the Coastal Carolina region. The flagship of the health system is a 350 bed full service medical center housing a complete complement of inpatient and outpatient services with the latest technology. CarolinaEast Health System...


  • New Haven, United States Advocacy Unlimited Full time

    The Recovery Support Specialist II (RSS/II) must be experienced in the health and human services field and have served as a Peer Specialist/Recovery Support Specialist for at least one (1) year. In addition to providing recovery support services and serving as a consumer advocate, RSS II works in a leadership role, mentoring and coaching fellow peers,...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Practice Associate II is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services in support of the day-to-day operations of practice and research patient care in the Department of...


  • New York, United States 61st Street Service Corp Full time

    **Job Summary**: The Practice Associate II is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services in support of the day-to-day operations of practice and research patient care in the Department of...


  • York, United States WellSpan Health Services Full time

    **Hours** Monday - Friday 8:00- 4:30pm **General Summary** Serves as a patient relations resource for patient, families, and care teams. Dedicated to and focused on the best possible human experiences, monitors the prompt investigation, review, resolution, and response by assigned manager to regional grievances, concerns, or inquiries. This work may...


  • New York, United States 61st Street Service Corporation Full time

    Job Summary:The Ophthalmic Technician II provides excellent patient care from basic eye health to surgical interventions. The technicians assist the physicians in the examination and treatment of patients. Our technicians are responsible for managing patients based on the appointment types, triage phone calls, performing testing and imaging as needed,...


  • New York, United States 61st Street Service Corp Full time

    Job Summary: The Ophthalmic Technician II provides excellent patient care from basic eye health to surgical interventions. The technicians assist the physicians in the examination and treatment of patients. Our technicians are responsible for managing patients based on the appointment types, triage phone calls, performing testing and imaging as needed,...


  • New York, United States 61st Street Service Corporation Full time

    Job Summary:The Practice Associate II is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services in support of the day-to-day operations of practice and research patient care in the Department of OBGYN.Job Responsibilities: Greet...


  • New Port Richey, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...