Customer Service Specialist 1 AIM

3 months ago

Alpharetta, United States Aon Full time
Posting Description:

Aon is looking for a on site Customer Service Associates in Alpharetta Georgia

Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you

To be a successful, the individual in this role should be customer centric, detail oriented, and efficient.

What the day will look like

  • Provide excellent customer service for inbound calls, top-notch experience based on client parameters
  • Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests
  • Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
  • Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed
  • Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way

Skills and experience that will lead to success

  • Previous customer service or call center work experience
  • Proficient in Microsoft Office Suite products (Word, Excel, Outlook, etc)
  • Strong communication, empathy and listening skills
  • Ability to multi-task and run time effectively
  • Writes clearly and concisely
  • Committed to providing superior customer service
  • Ability to work independently
  • Tasks require judgment and critical thinking skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging everyone to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this "Smart Working."

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position is $16.25 to $20.00 per hour. The actual salary will vary depending on applicants geographical location, education, experience, skills, and abilities, as well as internal equity and alignment with market data.

We offer you

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

#li-kd1

  • Customer Service Specialist 1 AIM

    3 weeks ago

    Alpharetta, United States Aon Full time

    Aon is looking for a on site Customer Service Associates in Alpharetta Georgia! Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you! To be a successful, the...

  • Service Desk Specialist 1

    1 week ago

    Alpharetta, United States Public Partnerships Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist 1 to join our team at Public Partnerships. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring the smooth operation of our systems.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Automation Specialist

    3 weeks ago

    Alpharetta, United States Intradiem Full time

    About IntradiemIntradiem is a pioneering technology company dedicated to revolutionizing customer service through intelligent automation.We develop cutting-edge, AI-driven solutions for contact center and back-office teams, empowering hundreds of thousands of customer service agents for top-tier organizations.Our MissionWe take a collaborative approach,...

  • Customer Service and Sales Representative

    4 weeks ago

    Alpharetta, Georgia, United States Scenthound Johns Creek Alpharetta Full time

    Job OverviewBenefits and Opportunities:Clear career advancement opportunities towards management rolesCompetitive hourly wage complemented by tips and sales incentivesPerformance-based salary increasesPaid time offPosition Summary:The Sales and Front Desk Specialist plays a crucial role at Scenthound, dedicated to promoting memberships while delivering...

  • Customer Service and Sales Representative

    1 month ago

    Alpharetta, Georgia, United States Scenthound Johns Creek Alpharetta Full time

    Position OverviewBenefits and Opportunities:Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and beyondCompetitive hourly wage, supplemented by tips and sales incentivesPerformance-based salary increasesPaid time offRole Summary:The Sales & Front Desk Specialist plays a vital role at Scenthound, concentrating on...

  • Store Customer Service Specialist

    1 week ago

    Alpharetta, United States Sherwin-Williams Full time

    Sherwin Williams - 2420705 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain accurate work order files; Assist in sourcing products...

  • Customer Service Representative

    1 month ago

    Alpharetta, United States Paramount Staffing LLC Full time

    Job DescriptionJob DescriptionFinancial Customer Service Representatives needed in Alpharetta, GA!$21.00 - $21.50 per hour - no sales!Call Center Environment! Bachelor’s degree required. Customer Service, Customer Accounts and Administrative positions available!PAID WEEKLY! $21.00 - $21.50 hour pay is non-negotiable. Hourly wage is based upon bilingual...

  • Customer Service Specialist

    4 weeks ago

    Alpharetta, United States ClearStar Full time

    Job OverviewSalary: Starting at $18.00/hourWhy ClearStar is Essential:Are you prepared to be the guardian of customer satisfaction while making a significant impact? As a Customer Service Specialist, you will be the advocate for our Medical Information Services (MIS) clients, utilizing your empathy, problem-solving abilities, and communication skills to...

  • Customer Service Support Specialist

    4 weeks ago

    Alpharetta, United States Wheels Full time

    Job Description:As a key member of the Wheels team, the Customer Service Support Specialist will play a vital role in delivering exceptional customer satisfaction through timely and accurate completion of customer service requests. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work...

  • Customer Service Representative

    21 hours ago

    Alpharetta, United States RemX Full time

    Job SummaryThis position is for a Customer Service Representative related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel...

  • Customer Service Representative

    3 weeks ago

    Alpharetta, United States Jim 'N Nick's Community Bar-B-Q Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our team as a Togo Specialist at Jim 'N Nick's Community Bar-B-Q. As a Togo Specialist, you will play a vital role in ensuring our customers receive exceptional service and high-quality food.Key ResponsibilitiesProvide excellent customer service by greeting customers, taking...

  • Customer Support Specialist

    2 months ago

    Alpharetta, United States SiteOne Landscape Supply Full time

    Position Overview The Customer Support Specialist develops and maintains relationships with important customers in order to promote new business growth within these accounts.  Work location: Regal Chemical: 600 Branch Dr, Alpharetta, GA 30004 What you'll do: Support sales team requests Order entry Bids and contract pricing backup Pesticide...

  • Customer Service Representative

    2 weeks ago

    Alpharetta, United States BELLA VALENTINA LTD Full time

    Job Title: Customer Service Specialist Company Overview: Bella Valentina LTD is seeking a highly organized and detail-oriented individual to join our e-commerce shipping team as a part-time Customer Service Specialist. Responsibilities: * Handle day-to-day shipping operations for the e-commerce department * Ensure timely and accurate processing of...

  • Administrative Support Specialist

    1 month ago

    Alpharetta, United States Discover Staffing Full time

    Position OverviewWe are seeking a dedicated and detail-oriented Administrative Support Specialist to enhance our customer service operations. This role is essential in ensuring smooth office functionality and delivering exceptional service to our clients.Key Responsibilities:Meticulous Attention: Maintain a high level of accuracy in all tasks.Task...

  • Customer Account Specialist

    4 months ago

    Alpharetta, United States Got Bugs? Termite and Pest Solutions Full time

    Are you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and innovation, where your...

  • Customer Service Specialist II

    2 weeks ago

    Alpharetta, United States Georgia State University Full time

    Description: Customer Service Specialist II (Temp) University Advisement Center Georgia State University Alpharetta Campus Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To...

  • Customer Assistance Specialist

    2 weeks ago

    Alpharetta, United States Toyota Motor Sales, U.S.A., Inc. Full time

    OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse,...

  • Proposal Development Specialist

    2 weeks ago

    Alpharetta, United States United Parcel Service Inc. Full time

    Job Title: Proposal Development SpecialistUnited Parcel Service Inc. is seeking a skilled Proposal Development Specialist to join our team. As a key member of our Proposal Factory department, you will play a critical role in developing winning customer proposals.Job SummaryThe Proposal Development Specialist will work closely with our sales teams to create...

  • Customer Service Representative

    20 hours ago

    Alpharetta, United States MerchantE Full time

    Job DescriptionMerchantE is a technology-driven company that provides a comprehensive platform for payment processing solutions. We partner with financial institutions, software developers, and other organizations to bring our services to market.We are seeking a collaborative and innovative individual to join our team as a Customer Care Specialist. This role...

  • Customer Service Representative

    3 weeks ago

    Alpharetta, Georgia, United States Sopra Banking Software Full time

    Job DescriptionCompany OverviewSopra Banking Software is a leading provider of banking software solutions, serving over 1,500 financial institutions worldwide. Our company is committed to delivering innovative solutions that meet the evolving needs of our clients.Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team. As a...