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Customer Service Specialist
2 months ago
Salary: Starting at $18.00/hour
Why ClearStar is Essential:
Are you prepared to be the guardian of customer satisfaction while making a significant impact? As a Customer Service Specialist, you will be the advocate for our Medical Information Services (MIS) clients, utilizing your empathy, problem-solving abilities, and communication skills to ensure that every client interaction is exceptional. Your goal is to make each client feel valued and satisfied with their experience.
About Us:
ClearStar provides employers with critical employment intelligence to enhance their recruitment and decision-making processes by improving the quality, reliability, and visibility of information through background and medical screening. Recognized multiple times by Inc. 5000 and a founding member of the Professional Background Screening Association (PBSA), ClearStar has been delivering innovative technology solutions to the human capital management sector since 1995. As a portfolio company of Hanover Investor Management, you will have the opportunity to learn from industry leaders while positively impacting the lives of others.
- ClearStar Background & Medical Screening
- Our Culture & Values
Your Responsibilities:
- Support ClearStar clients through various communication channels, including phone, written correspondence in Salesforce CRM for Case Management, and Live Chat for technology assistance.
- Evaluate, troubleshoot, and provide solutions to Clients, Candidates, and Internal Customers.
- Collaborate with laboratories to establish drug screening accounts.
- Improve client reporting by verifying and matching completed drug results.
- Coordinate the distribution of drug test kits and custody control forms directly from manufacturers.
- Review and validate third-party vendor invoices for accuracy and processing.
- Work alongside Sales, Implementation, and Account Management Teams, which may involve providing input on platform functionality, features, and documentation, as well as training users and updating client configurations.
- Deliver general application training to Clients via MS Teams and highlight new releases.
- Conduct testing and quality assurance of new system enhancements and releases prior to their launch.
Your Profile:
- Minimum of 2 years of experience in direct customer service; experience in a quota-driven role is highly preferred.
- Familiarity with the screening industry, FCRA, and other compliance regulations is advantageous.
- Exceptional written and verbal communication skills with a strong attention to detail.
- A dedicated work ethic and a results-oriented approach.
- Strong analytical and problem-solving capabilities.
- Ability to collaborate effectively across teams while demonstrating leadership and accountability.
- Experience in providing demos via MS Teams for troubleshooting purposes.
- A dedicated home office environment that is free from noise and distractions, with access to a reliable and secure high-speed internet connection.
Compensation & Benefits:
At ClearStar, you will find exciting and meaningful opportunities for learning and development. This position offers excellent benefits, including paid healthcare and life insurance premiums, affordable dental and vision insurance, an employee assistance program, 401K matching up to 4%, 17 days of paid time off, 8 company-paid holidays, and 2 additional days of paid time off for volunteer activities.
This position is also eligible for the Searching for Stars Employee Referral Program.
