Customer Service Representative
22 hours ago
MerchantE is a technology-driven company that provides a comprehensive platform for payment processing solutions. We partner with financial institutions, software developers, and other organizations to bring our services to market.
We are seeking a collaborative and innovative individual to join our team as a Customer Care Specialist. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced contact center environment.
The Opportunity
As a Customer Care Specialist, you will be responsible for ensuring correct, efficient, and memorable service to all clients. This will involve resolving customer inquiries and concerns, navigating multiple online tracking and database applications, and providing solutions to meet merchants' needs.
Essential Duties and Responsibilities
- Review and resolve customer inquiries and concerns in a fast-paced contact center environment.
- Navigate multiple online tracking and database applications.
- Enter data and submit change requests, route change requests.
- Review merchant reports and in-house reports.
- Responsible for retention of customers by delivering excellent service, price negotiations, and rate reviews.
- Provide solutions to meet merchants' needs.
- Provide technical knowledge to assist customers regarding Merchant e-Solutions services and equipment.
- Access online reference library for autonomous problem solving.
- Communicate with merchants and execute new downloads successfully.
- Meet Departmental Performance Standards as outlined.
Qualifications
- Bachelor Degree preferred.
- High School diploma or equivalent required.
- Demonstrated computer navigational skills/technical skills for Customer Care.
- Strong sense of customer service with heavy customer contact via telephone in a high-volume environment preferred; payments industry strongly preferred.
- Excellent verbal, written communication and listening skills.
- Strong organizational and negotiation skills.
- Demonstrated ability to set goals and achieve targets.
- Demonstrated aptitude with consultative sales and account relationship management.
- Detail oriented.
- Demonstrated navigational aptitude for complex computer applications.
- Problem solving skills.
About MerchantE
MerchantE is an Equal Opportunity Employer committed to a diverse workforce.
How to Apply
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page.
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