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Senior Strategic Customer Success Manager

4 months ago

Andover, United States Nextuple Inc Full time

Senior Strategic Customer Success Manager

22-02-24 Andover, MA Be part of something bigger

At Nextuple, we are passionate about helping retailers of all shapes and sizes achieve a world-class omnichannel experience. With the Nextuple Fulfillment Studio, we help level the playing field, providing best in-class Promising, Inventory, Order Orchestration and Fulfillment microservices that allow retailers to compose the Order Management Platform of their choosing, that fits best for their business, with more control than traditional SaaS providers and at a fraction of the cost of building it themselves. We help solve the build vs. buy equation by allowing retailers to do both, maintaining control for the right cost to them.

Our work is fun, challenging, and rewarding and we are looking for customer-obsessed team members passionate about solving problems and delighting our customers. If you are looking for a fast-paced, growth-company opportunity, for a chance to be an integral part of a scaling business, look no further than this opportunity with Nextuple. Your Role

As a Senior Strategic Customer Success Manager, you’ll help our existing clients understand how they can reach new heights in their business with Nextuple. We’re looking for humble, scrappy and intellectually curious individuals who are passionate about Retail and the Consumer. We’re building the world’s leading Order Management Studio, and we need world-class talent to achieve our vision Focus on building relationships across a range of functions within the customer organization to including IT and Business Operations. Interact at both the senior executive and operational management level to effectively convey the Nextuple value proposition and promote use and adoption within the customer organization. Customer Success leadership - Delivery and Program Management

Collaborate and support delivery and implementation partners by aiding in risk mitigation, escalation and resolution. Respond to clients promptly, solving problems quickly efficiently by marshaling cross-functional Nextuple resources to address customer issues and concerns Work cross-functionally with Product, Marketing, Sales, among others, to support our clients and Nextuple's mission and vision Be passionate about ensuring our customers realize significant value with Nextuple

Customer Success Leadership – Client Strategy and Growth

Manage a defined set of current, strategic Nextuple client, engaging in a consultative selling efforts to enhance the value of the Nextuple Fulfillment Studio and expand revenue opportunities beyond their current scope Partners with clients to develop a deep understanding of their business goals and priorities, becoming a trusted advisor of their business across the Order Management domain and beyond Engage in regular business reviews with senior client leadership, effectively articulating the Nextuple business value provided, in addition to deep roadmap discussions, helping to identify and forecast areas for deeper partnerships across Nextuple's core product and services offerings Manage multiple complex sales efforts simultaneously, supporting a renewal base of multiple millions of dollars in annual revenue

ESSENTIAL SKILLS & QUALIFICATIONS

3+ years customer success, complex program delivery, management consulting, sales or portfolio management experience with demonstrated track record with consistent over-achievement against assigned goals and expectations

OR bachelor’s degree in business, Sociology, Psychology, Computer Science or related field 5+ years customer success, complex program delivery, management consulting, sales or portfolio management experience demonstrated track record with consistent over-achievement against assigned goals and expectations OR equivalent experience with demonstrated track record with consistent over-achievement against assigned goals and expectations

5+ years of relevant work experience within Retail, Grocery, eCommerce, Consumer, Supply Chain or related industry Master’s degree in business, Sociology, Psychology, Computer Science, or related field Ability to work independently from home and during travel in an unstructured and fluid capacity to meet simultaneous organization and client objectives

Hybrid Frequent travel (up to 50%) requires visiting clients, as needed INCENTIVES

Competitive base salary and opportunities for performance-based salary incentive programs Opportunity to make a real impact in a fast-paced, high-growth environment Work with a talented and passionate team Professional development and growth opportunities Be part of a mission-driven company revolutionizing the Order Management landscape Benefits include:

Healthcare, dental, and vision insurance 401K match, paid leaves and sick leaves Life insurance, short and long- term disability coverage Parental leave program

Get In Touch

Nextuple is strongly committed to equal opportunities in employment. We welcome applications from all minority group members, women, persons. We are committed to a diverse and inclusive workplace. Nextuple is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Ready to elevate your career and make a difference in the omnichannel Order Management space?

We encourage passionate and talented individuals to apply. Submit your resume and cover letter to careers@nextuple.com GROW PERSONALLY AND PROFESSIONALLY

GROW PERSONALLY AND PROFESSIONALLY

Working for us means being part of creating products that shape the future of digital industries.

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