Senior Customer Success Manager, Strategic

1 month ago

New York, United States Wunderkind Full time
Why You're Important to Us:

Wunderkind is looking for a self-starting and dynamic Senior Customer Success Manager who will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. The Senior Customer Success Manager will be tasked with building, maintaining, and growing relationships with our customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service.

Day In The Life:
  • Own the relationship and ultimate success of a strategic segment of Wunderkind's customers ($300k ARR+), including strategy development, renewal, and upsell
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
  • Ensure that customers derive maximum value from their investments in WKND and fully leverage our entire suite of services
You Will Stand Out With:
  • 4+ years experience in client service, account management, and/or digital marketing
  • Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
  • Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Desire to help mentor junior members within the Customer Success team and share learnings across the department
  • In addition to strong storytelling and strategic problem solving skills, you are comfortable navigating technical conversations and executing on technical projects with internal and external stakeholders. You also have strong WKND product knowledge and/or an ability to learn the WKND product quickly.
Bonus Points if You Have:
  • Experience working with Fortune 500 companies
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • Entrepreneurial spirit with with a passion for the marketing technology space and a healthy dose of humility
On the fence? Apply anyway We know that imposter syndrome can get in the way of meeting incredible candidates, and don't want it to get in the way of meeting you

Learn More About Our Company, Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:
  • Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
  • Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that's not otherwise possible.
COME HUNGRY:
  • Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Cole Hann, Fender, Bed Bath & Beyond, Gucci and more
  • Incredible growth and promotion opportunities for top performing employees whether it be a leadership track or building out your own unique specialities
CARRY EACH OTHER:
  • Unwavering commitment to culture, community, office events, and DEI initiatives
  • Fully stocked snacks, beverages, and weekly sandwich bar or catered lunch
  • Exceptional management training programs and internal opportunities for 1:1 Performance Acceleration Coaching
BOUNCE BACK:
  • Company support and flexibility through all professional, personal, political, and world news and development
  • Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings
RESPECT PEOPLE, PRIVACY, IDEAS:
  • Proud to be an equal opportunity and safe workplace
  • Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

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