Senior Customer Success Manager
5 months ago
Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and customer satisfaction. If you're an experienced professional in customer success, consulting or account management for a SaaS company, and would like to discuss next steps, Optimize Partners would like to hear from you Responsibilities: Work directly with a portfolio of strategic enterprise customers to define success and help them drive significant value out of using our client's product(s) achieving measurable results Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that our client's platform is properly leveraged to achieve them Develop strategic roadmapping and change management plans to assist customers in driving user adoption and change management and/or business process improvement within their organization Build and maintain strong relationships with all key customer stakeholders, including C-level executives Serve as a point of escalation for key customer issues, and ensure quick, accurate, resolutions Ensure high customer satisfaction and retention Be a brand/product ambassador Evangelize the capabilities of our client's platform, identifying new opportunities for further growth within customers while working collaboratively with the account team to position upsells Monitor and report on the overall well-being of customers, tracking key health and usage indicators Work with the services teams to facilitate the onboarding of new customers Help mentor and train new Customer Success Managers Qualifications: Must have 5+ years of experience in Customer Success, consulting or account management for a SaaS organization Significant experience driving enterprise level customer engagements, achieving high adoption, retention, and expansion rates BS / BA degree in business administration, engineering, computer science or a comparable education, Master's degree is a plus (but not required). Skillful at building long term relationships with internal and external key senior stakeholders Great attitude, self-motivated, and passionate about making customers/clients successful Experience in business transformation/ business process improvement initiatives is a strong plus, but not required. Proficiency in leading and facilitating executive meetings and workshops What to Expect, If Hired Health, Vision and Dental Insurance 401(k) retirement savings plan, with Employer match Paid Time Off
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Senior Customer Success Manager
5 days ago
New York, New York, United States Zendesk Full timeJob Title: Senior Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Senior Customer Success Manager to join our team at Zendesk. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across a portfolio of Enterprise-sized customers.Key Responsibilities:* Build and foster...
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Senior Customer Success Manager
2 months ago
New York, New York, United States Optimize Partners Full timeOptimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Optimize Partners Full timeSenior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our account management team, you will be responsible for driving customer success and growth for our enterprise clients.Key Responsibilities:Develop and execute customer success plans to drive...
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Senior Customer Success Manager
3 weeks ago
New York, New York, United States Reality Defender Full timeJob Title: Senior Customer Success ManagerReality Defender is a pioneering enterprise startup that specializes in dual-use deepfake detection across various media formats. As a Senior Customer Success Manager, you will play a crucial role in developing and executing a comprehensive customer success strategy that aligns with the company's overall business...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Optimize Partners Full timeSenior Customer Success ManagerOptimize Partners is seeking a seasoned Senior Customer Success Manager to join our team in the greater NYC area. As a key member of our client's success team, you will work closely with 'blue chip' enterprise customers to drive significant value from our client's products, achieving measurable results and high adoption...
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Senior Customer Success Manager
4 days ago
New York, New York, United States Optimize Partners Full timeOur client, a fast-growing B2B SaaS company in the business process improvement software space, is seeking a Senior Customer Success Manager in the greater NYC area. This role involves working with 'blue chip' enterprise customers, managing relationships, and driving customer engagement to achieve high adoption rates, revenue expansion, lower churn rates,...
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Senior Customer Success Manager
2 months ago
New York, New York, United States Optimize Partners Full timeOptimize Partners is seeking a highly skilled Senior Customer Success Manager to join our team in the greater NYC area. As a Senior Customer Success Manager, you will work with 'blue chip' enterprise clients to drive customer engagement, achieve high adoption rates, revenue expansion, lower churn rates, and customer satisfaction.Key Responsibilities:Develop...
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Senior Customer Success Manager
1 month ago
New York, New York, United States Instabase Full timeAbout InstabaseAt Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry.Our MissionWe offer a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products...
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Senior Customer Success Manager
2 months ago
New York, United States CircleLink Health Full timeCircleLink is seeking a motivated Senior Customer Success Manger to help us tackle the $600B problem of chronic condition health in America. This role will report directly to the CEO, have one CSM report, and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven company on the road to break-even and set to grow...
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Senior Customer Success Manager
3 days ago
New York, New York, United States Cockroach Labs Full timeAbout the RoleCockroach Labs is seeking a highly skilled Senior Customer Success Manager to join our team. As a trusted advisor to our valued customers, you will build trust and confidence through urgency and influence to get deeper and expand accounts while preventing churn. Excellent customer-facing and consultative skills are essential, as is the ability...
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Senior Customer Success Manager
3 days ago
New York, New York, United States BlackLine Full timeCustomer Success Manager Job DescriptionAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. As a Senior Customer Success Manager, you'll play a critical role in delivering post-sales efforts to our assigned customers via a consultative Customer Success program strategy.Key Responsibilities:Deliver...
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Senior Customer Success Manager
1 month ago
New York, New York, United States QA Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at QA. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesClient Onboarding and Training: Facilitate effective onboarding and training for new users, ensuring they have the...
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Senior Customer Success Manager
3 weeks ago
New York, New York, United States PayPal Full timeJob Title: Senior Customer Success ManagerAt PayPal, we're committed to building an equitable and inclusive global economy. As a Senior Customer Success Manager, you'll play a key role in maintaining and strengthening relationships with key leaders in merchant organizations.Responsibilities:Develop and maintain relationships with merchants to drive organic...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Vertice Full timeUnlock Customer Success at VerticeVertice is a pioneering technology company revolutionizing the way businesses manage their SaaS and cloud spend. As a Senior Customer Success Manager, you'll play a pivotal role in helping our US customers achieve maximum value from our innovative product.As a key member of our post-sales team, you'll be the face of Vertice...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States LiveRamp Full timeAbout the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at LiveRamp. As a key member of our customer success organization, you will be responsible for driving adoption of our products and services, ensuring timely and successful delivery of our solutions, and building strong relationships with our clients.Key...
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Senior Customer Success Manager
1 week ago
New York, New York, United States Hygraph Full timeJob DescriptionAs a Senior Customer Success Manager at Hygraph, you will be responsible for serving as the primary point of contact and project manager for our customers in the North American market. Your goal will be to help them achieve their technical and business goals while driving retention and expansion using our product.You will build personal...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Relo Metrics Full timeJob Title: Senior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Relo Metrics. This is a unique opportunity to leverage your expertise in client-facing management and drive business growth.Key Responsibilities:Develop and execute account plans to deliver exceptional client experiences and drive revenue...
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Senior Customer Success Manager
1 month ago
New York, New York, United States Wunderkind Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, driving growth and revenue through strategic account management, and delivering exceptional customer...
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Senior Customer Success Manager
2 weeks ago
New York, New York, United States Vertice Full time{"title": "Customer Success Manager", "description": "Job SummaryVertice is a rapidly expanding technology company on a mission to help businesses manage their growing spend on SaaS and cloud. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.Key ResponsibilitiesOwn the customer lifecycle for our largest...
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Senior Customer Success Manager
1 month ago
New York, New York, United States adjust Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Adjust. As a key member of our Business Development Department, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the effective use of our suite of tools.Key ResponsibilitiesDrive retention...