Senior Customer Success Manager
7 months ago
Our client, a fast growing B2B SaaS company, in the business process improvement software space, is looking to hire a Senior Customer Success Manager in the greater NYC area. Work with 'blue chip' enterprise customers, help manage the relationship, and drive customer engagement, achieving high adoption rates, revenue expansion, lower churn rates, and customer satisfaction. If you're an experienced professional in customer success, consulting or account management for a SaaS company, and would like to discuss next steps, Optimize Partners would like to hear from you Responsibilities: Work directly with a portfolio of strategic enterprise customers to define success and help them drive significant value out of using our client's product(s) achieving measurable results Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that our client's platform is properly leveraged to achieve them Develop strategic roadmapping and change management plans to assist customers in driving user adoption and change management and/or business process improvement within their organization Build and maintain strong relationships with all key customer stakeholders, including C-level executives Serve as a point of escalation for key customer issues, and ensure quick, accurate, resolutions Ensure high customer satisfaction and retention Be a brand/product ambassador Evangelize the capabilities of our client's platform, identifying new opportunities for further growth within customers while working collaboratively with the account team to position upsells Monitor and report on the overall well-being of customers, tracking key health and usage indicators Work with the services teams to facilitate the onboarding of new customers Help mentor and train new Customer Success Managers Qualifications: Must have 5+ years of experience in Customer Success, consulting or account management for a SaaS organization Significant experience driving enterprise level customer engagements, achieving high adoption, retention, and expansion rates BS / BA degree in business administration, engineering, computer science or a comparable education, Master's degree is a plus (but not required). Skillful at building long term relationships with internal and external key senior stakeholders Great attitude, self-motivated, and passionate about making customers/clients successful Experience in business transformation/ business process improvement initiatives is a strong plus, but not required. Proficiency in leading and facilitating executive meetings and workshops What to Expect, If Hired Health, Vision and Dental Insurance 401(k) retirement savings plan, with Employer match Paid Time Off
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Senior Customer Success Manager
1 week ago
New York, New York, United States EllaOla Full timeJob DescriptionWe are seeking a Senior Customer Success Manager to lead our customer service team and ensure outstanding support at every step of the customer journey. In this role, you'll manage a team of customer care agents, streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service.This...
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Senior Customer Success Manager
2 months ago
New York, United States Tabnine Full timeDescription A bit about the job: * We are seeking a Senior Customer Success Manager for a remote position, to work from anywhere in the US.* AI is new and is changing the world. AI driven coding assistants are one of the only AI use cases that have demonstrated real, measurable value and are taking off like wildfire. The role of the Customer Success...
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Senior Manager, Customer Success
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New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
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Senior Customer Success Manager
2 weeks ago
New York, United States Disability Solutions Full timeOur CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Senior Customer Success Manager
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New York, United States Permutive Full timePermutive is a real-time data platform that empowers publishers and advertisers to address all of their audiences, whilst protecting consumer privacy and respecting user consent. Our unique technology sits behind some of the world's largest publishers such as News Corp, Hearst, BuzzFeed, The Guardian, Conde Nast International to name a few - we enable them...
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Senior Manager, Customer Success
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New York, United States Reality Defender Full timeAbout Reality Defender Reality Defender is an American-built enterprise startup pioneering dual-use deepfake detection across audio, imagery, video, and text. From being a Y Combinator graduate, Comcast NBCUniversal LIFT Labs alumni, backed by DCVC, RSA Sandbox Challenge Winner 2024, and ElevenLabs partner, Reality Defender has the most groundbreaking...
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Senior Manager, Customer Success
3 days ago
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Senior Customer Success Manager
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New York, United States Autone Full timeAbout us: Autone is reimagining the future of retail with cutting-edge AI-driven intelligence, empowering brands to make smart, waste-free decisions that drive growth and efficiency. Trusted by over 50 global brands, we blend advanced AI and deep retail expertise to unlock seamless collaboration between supply chains and human insight. The result? Reduced...
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Senior Customer Success Manager
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New York, United States Disability Solutions Full timeEightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who the individuals are and the strength of their network, vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals as...
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Senior Manager, Customer Success
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Senior Customer Success Manager
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Senior Customer Success Manager
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New York, United States Vertice Full timeVertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that's fair, totally transparent, and designed for modern businesses. Today, Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries and is headquartered in London with offices in New York, Brno, Sydney and Singapore. And we're just getting...
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Customer Success Manager
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New York, United States ActiveFence Full timeDescription What you'll be doing:Manage a portfolio of customers, with a focus on developing and executing strategic success plans, aligning ActiveFence's solutions with their business objectives and goals. Conduct periodic executive reviews and health checks - accurately assessing customer health, helping define adoption strategies and ensure value...
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Senior Customer Success Expert
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New York, New York, United States Sylvera Full timeAbout the RoleWe're looking for a mission-driven, senior Customer Success Manager to join our Commercial function and fully own meaningful, strategic enterprise relations for the US market.The ideal candidate will have a minimum of 6 years of experience working with large Enterprises in a commercial role. They will be able to partner with stakeholders at the...
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Senior Customer Success Manager
2 months ago
New York, United States Venn-Corp Full timeAbout Venn We're a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our...
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Senior Customer Success Manager
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New York, United States Nexthink Full timeCompany Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from...
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Senior Customer Success Manager
2 months ago
New York, United States BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....
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Senior Customer Success Manager
2 weeks ago
New York, United States BlackLine Full timeGet to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....
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New York, New York, United States Regal Voice Full timeRegal Voice Seeks a Lead Senior Customer Success ManagerWe are seeking an experienced Customer Success Leader to join our growing team at Regal Voice in New York City. As the Lead Senior Customer Success Manager, you will be responsible for driving customer success and growth across our enterprise customer base.About the Role:Lead and develop a...
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Senior Partner Success Manager
2 weeks ago
New York, United States EmergiTel Full timeSenior Partner Success ManagerSummary/Objective: My client, an innovative Insurtech organization revolutionizing digital insurance distribution, is seeking a highly motivated Senior Partner Success Manager. This role is ideal for an entrepreneurial professional with the skills and passion to drive results, promote customer adoption, and strategically grow...
