Front Desk Receptionist

2 weeks ago


Doral, United States SAP USA Truck & Auto Parts Full time

As the Receptionist at SAP Truck & Auto Parts USA, you will be the first point of contact for our company. Your role is pivotal in creating a welcoming environment and ensuring smooth communication and operations within the office. You will handle inquiries, provide information to the public, customers, and visitors, and manage various administrative tasks. Key Responsibilities: Prepare coffee for management if not already made. Turn on lights in the reception area upon arrival. Check general voice messages for the company. Greet visitors with a warm smile and a professional demeanor. Provide high-quality customer service to all visitors and personnel. Offer water or coffee to visitors and guide them to the appropriate person or meeting room. Maintain visitor logs and ensure unauthorized personnel do not access restricted areas. Answer calls with the greeting: "Good Morning/Afternoon, SAP USA. How can I help you?" Manage call transfers, voicemails, and take manual messages when necessary. Follow specific protocols for handling important sales-related calls and prospective customers. Check and sort the mailbox daily. Maintain contact information for key personnel and external partners, ensuring they are readily accessible. Administrative Support: Scan and electronically file documents into NetSuite for the Sales, Purchasing, and Logistics departments. Follow specific procedures for naming and saving files in NetSuite. Create and update prospect and client profiles in the NetSuite system. Ensure proper documentation is obtained and approved for new client setups. Office Maintenance: Report any IT issues to Ciegate Technologies. Maintain cleanliness and order in the reception area, conference rooms, kitchen, and executive office. Lock supply drawers and turn off lights before departing. Requirements Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and familiarity with NetSuite or similar CRM systems. Ability to maintain a professional and positive demeanor in a fast-paced environment. Prior experience as a receptionist or in a similar administrative role is preferred. Bilingual Preferred (English/Spanish) Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays)


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