Front Desk Agent

2 weeks ago

Doral, United States MCR Hotels Full time

The Front Desk Agent at Hilton Miami Blue Lagoon is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. Accurately complete the check-in and checkout process. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned. MINIMUM QUALIFICATIONS:Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties). PREFERRED QUALIFICATIONS:Experience in a hotel or a related field. Brand knowledge and experience. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

  • Front Desk Agent- Luxury Residential

    1 week ago

    Doral, United States Associa Full time

    Job Description The Front Desk Agent must have strong communication, telephone, and customer service skills. This position also requires the Front Desk / Security person to be detailed oriented and able to multitask. In this position you must have a approachable and friendly attitude, able to meets and greets residents; checks guests and service providers...

  • Front Desk Representative

    7 days ago

    Doral, Florida, United States Associa Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Associa. As a key member of our community management team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the safety and security of our residents.Key ResponsibilitiesCustomer Service:...

  • Front Desk Representative

    7 days ago

    Doral, Florida, United States Associa Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Associa. As a key member of our community management team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring the overall safety and security of our residents.Key ResponsibilitiesCustomer Service:...

  • Front Desk Agent

    1 week ago

    Doral, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $18.20 Shift: 1st/2nd; must be available to work weekends and holidays. Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you...

  • Front Desk Agent

    2 weeks ago

    Doral, United States FirstService Residential Full time

    Job Overview: As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and...

  • Front Desk Manager

    3 weeks ago

    Doral, United States Marriott International Inc Full time

    Job Number 24129419 Job Category Rooms & Guest Services Operations Location Miami Marriott Biscayne Bay, 1633 North Bayshore Drive, Miami, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Staff

    4 weeks ago

    Doral, United States NFC Amenity Management Full time

    Company Description NFC Amenity Management is the largest national provider of full-service amenity management services with over 250 properties under management across the United States. By infusing highly trained professionals into first-class programs, NFC creates an oasis for residents and guests akin to the finest resorts in the world. Every property...

  • Front Desk Supervisor

    2 weeks ago

    Doral, United States Sheraton Miami Airport Hotel Full time

    Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager – Front Office Manager – Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they...

  • Front Desk Agent

    2 weeks ago

    Doral, United States FirstService Residential Full time

    Job Overview: As a Front Desk Associate , you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be d etailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...

  • Optometrist/Optical Front Desk

    5 months ago

    Doral, United States Dr Espinoza & Associates Pa Full time

    Job DescriptionJob DescriptionI am looking for both part time and full time positions.Experienced front desk for a private optometrist practice with a steady flow of patients. Prefer experience with electronic health record for the purpose of creating patient profile. Insurance authorizations, collecting copays, appointment making and follow up. Established...

  • Bilingual Front Desk

    1 month ago

    Doral, United States Nation Security Full time

    Job DescriptionJob DescriptionAbout Nation Security:Nation Security commits to providing our clients with the highest level of service available in the industry, and we apply the most advanced technologies and logistical processes to our operations. We take pride in providing our clients with quality and professional service at reasonable and competitive...

  • Bilingual Front Desk

    3 weeks ago

    Doral, United States Nation Security Full time $16 - $18

    Job DescriptionJob DescriptionAbout Nation Security:Nation Security commits to providing our clients with the highest level of service available in the industry, and we apply the most advanced technologies and logistical processes to our operations. We take pride in providing our clients with quality and professional service at reasonable and competitive...

  • Bilingual Front Desk

    3 weeks ago

    Doral, United States Nation Security Full time $16 - $18

    Job DescriptionJob DescriptionAbout Nation Security:Nation Security commits to providing our clients with the highest level of service available in the industry, and we apply the most advanced technologies and logistical processes to our operations. We take pride in providing our clients with quality and professional service at reasonable and competitive...

  • FT Front Desk Agent SLS LUX

    2 weeks ago

    Doral, United States SLS Full time

    Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome,...

  • Coordinator, Front Desk

    4 weeks ago

    Doral, United States Cano Health Full time

    It's rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us. Job Summary The front desk coordinator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public,...

  • Front Desk Clerk

    3 weeks ago

    Doral, United States Gastro Health Full time

    Gastro Health is seeking a Full-Time Front Desk Clerk to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance No weekends or evenings – Monday thru Friday Paid holidays and paid time...

  • Front Desk Agent

    1 week ago

    Doral, United States Marriott Full time

    Job Number 24139999 Job Category Rooms & Guest Services Operations Location Miami Marriott Biscayne Bay, 1633 North Bayshore Drive, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build...

  • Sales Office Receptionist

    2 weeks ago

    Doral, United States Miami Hotel and Residences Full time

    SUMMARY: The Sales Office Receptionist is first point of contact for the sales office. Provides administrative support. Oversees all the duties of the front desk providing the highest level of service to our Sales Agents and guests, following company signature standards. RESPONSIBILITIES: Maintain an efficient system of communication between the Sales Agents...

  • Night Audit

    4 weeks ago

    Doral, United States Boutique Hospitality Management Full time

    The Regency Hotel is hiring! Be a part of an incredible transformation by applying with us today! With a distinctive boutique ambiance, the Regency is a leading choice among Miami hotels. Our personalized service, attention to detail, and independent mind set differentiate us from our competitors. Job Description Night Auditors and desk agents are...

  • Night Auditor

    2 months ago

    Doral, United States MCR Hotels Full time

    Hyatt Place Miami Airport East, 3549 NW Le Jeune Rd, Miami, Florida, United States of America Req #7645 Friday, July 26, 2024 The Night Auditor at the Hyatt Place Miami Airport East is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). ESSENTIAL...