Guest Services

4 months ago

Onalaska, United States HOM Furniture Full time

**Guest Services**

**in Rochester, MN**

**(Regular Full Time)**

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This individual must be at least 16 years of age.

**EDUCATION/EXPERIENCE**

Must have or be currently working towards a high school diploma or general education degree (GED). Three months related customer service experience and/or training is preferred.

**LANGUAGE SKILLS**

Fluent in the English language, in both verbal and written formats. This position requires skills to read and interpret documents such as instructions, correspondence, memos, safety rules, and procedure manuals. Candidates must have the ability to write routine reports and correspondence and possess the skills to speak effectively before groups of customers or employees of our organization.

**MATHEMATICAL SKILLS**

Mathematical aptitude to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires skills to compute rate, ratio, and percentage.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

**REASONING ABILITY**

Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**WORK ENVIRONMENT**

The location of this position may vary as business needs change. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Essential Duties and Responsibilities Essential duties and responsibilities include the following. Other duties may be assigned.

**EMBRACE TRAINING, EDUCATION AND DEVELOPMENT**

* Support all training endeavors and complete all training lessons in a timely manner

* Attend and participate in all training and sales meetings as scheduled

* Recognize opportunities for self-improvement, work with sales manager to improve performance

**MEASURING YOUR SUCCESS**

* Submit timely and accurate sales reports as directed by manager

* Keep organized records

* Conduct self-performance appraisals

* Set and exceed productivity goals

**GUEST SERVICES BEHAVIORS**

* Demonstrate customer-focused attitude consistent with company guidelines

* Maintain a professional, well-groomed appearance

* Communicate effectively with customers in both verbal and written formats

* Greet all customers

* Determine customers needs using proper inquiries

* Recognize and overcome customer objections

* Process customer orders and returns, verify inventory status, schedule pickups and deliveries

* Estimate delivery dates to customer, based on knowledge of production and delivery schedules

* Ask for customers email address 100% of the time

* Process cash, check, and credit card transactions and finance applications

* Comply with the check and payment acceptance policies

* Balance the books and determine the deposit

* Collect and distribute memos, mail, and faxes

* Assist Sales Manager and showroom staff in various support functions, such as verifying product information on invoices and customer account balances

* Maintain daily reports including financed orders, sold not delivered, daily journals, thank you cards, special orders, and profit margins

**SUPPORT A POSITIVE WORK CLIMATE**

* Support management and peers, train and assist as needed

* Comply with all company policies and procedures

* Embrace change and demonstrate a positive mental attitude

* Adjust scheduled hours to meet store needs

* Perform light cleaning activities, such as light dusting & vacuuming, maintain cleanliness in all areas of the showroom

**SUPPORT COMPANY STANDARDS**

* Consistently demonstrates customer service skills using the HOM customer service method

* Customer Service accuracy i.e., writing invoice, special orders, discounting, delivery charges, etc

Location *

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