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Customer Service Associate
2 months ago
Position: Customer Service Associate - Hampton Inn Onalaska
Managed by OCI Hospitality
Position Details
Schedule: Shifts available include 6am-2pm & 2-10pm, with some weekends required
Employment Type: Opportunities for both part-time and full-time hours
Compensation: $14.50-$17.50 per hour, depending on experience
Benefits Offered
- Travel Discounts
- Flexible Work Schedules
Role Overview
About the Position:
As a Customer Service Associate, you will be the first point of contact for our guests. Your demeanor and professionalism set the atmosphere for their entire stay. You will assist guests with inquiries about their accommodations, local dining options, attractions, and additional requests such as extra towels or late checkouts. This role involves multitasking, including answering phone calls, managing check-ins and check-outs, fulfilling guest requests, and coordinating with our Maintenance and Housekeeping teams to ensure a seamless experience. It is essential to handle guest service challenges with confidence and empathy, taking responsibility for resolving issues and ensuring guest satisfaction with the resources and training provided.
About You:
A positive attitude and the ability to work collaboratively within a team are essential. Flexibility in scheduling, including weekends, is necessary, along with a strong commitment to reliability. You should be adept at managing multiple responsibilities while maintaining composure and approachability. A genuine passion for connecting with guests and team members is crucial. Your dedication to enhancing the overall experience for both guests and colleagues through proactive communication, innovation, and teamwork is vital. A valid driver's license and proof of insurability are required, with a driving record that meets our insurance guidelines.
What You Will Experience:
Becoming part of a team that values an inclusive, employee-centered workplace focused on your growth and development. We aim for you to feel engaged, empowered, and enthusiastic about your career progression with us. Our people are our most valuable asset, and we provide a rewarding, enjoyable, and flexible work environment, along with exciting benefits and opportunities for career advancement within the organization.
About OCI Hospitality:
OCI Hospitality proudly operates our hotel with the mission to Enrich the Lives of Others Through Hospitality. We believe that every team member contributes significantly to enhancing the experiences of our guests, colleagues, owners, investors, and the communities we serve.
