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Customer Service Associate

4 months ago

White Marsh, United States Serene Marketing Inc. Full time

Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic Customer Service Associate team, a leading customer enrollment firm dedicated to facilitating seamless interactions between clients and services.

We understand that the first impression can make a lasting impact. As a Customer Service Associate, you will play a crucial role in ensuring that each customer's journey begins on the right note. The Customer Service Associate will be part of a collaborative and supportive team that values diversity, innovation, and excellence. If you're excited to be part of a company that transforms the way customers engage with services, we'd love to hear from you.

Customer Service Associate Responsibilities:

  • Highlight the value proposition of the products/services being offered to drive new customer enrollment.
  • Engage with potential customers in a professional and friendly manner.
  • Understand prospective customer needs and preferences to offer suitable products or services.
  • Coordinate with other sales team members to share insights, successes, and challenges.
  • Keep up-to-date with changes to products, services, pricing, and promotions.
  • Create and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients.
  • Continuously improve sales skills and knowledge through training and self-learning.
Customer Service Associate Qualifications:
  • The ability to adapt and think on your feet is a plus
  • A collaborative team player
  • The ability to understand each customers' needs and recommend suitable solutions
  • The ability to adjust to changing situations, products, and strategies, while maintaining a positive attitude and high levels of performance.
  • A positive attitude and the ability to maintain a healthy and positive work environment
  • The ability to listen actively to customers' needs and tailor your responses accordingly is crucial.
  • Time management and the ability to juggle multiple tasks, prioritizing interactions, and managing time efficiently to meet sales goals.


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