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Client Services Support Specialist

3 months ago

Atlanta, United States VersiTech Bold Integrated Payments Tonic Full time

Bilingual Client Support Specialist, Tier 1 (Spanish) In-office position - Dunwoody area FinTech / SAAS / Payments / Merchant Services Industry Medical, Dental, Vision, 401k Benefits $45k - $47k Position Description Overview BOLD Integrated Payments is seeking a

Bilingual

Client Support Specialist, Tier 1

responsible for being the principal contact for the service side of the client relationship including supporting our

Client Support Specialist, Tier 2

position and assisting our clients in connecting with the appropriate department to resolve their needs. Job Responsibilities Answering incoming calls and email inquiries to resolve client/partner questions and concerns Act as the first point of contact for the client’s day to day operational requirements including, but not limited to:

Responding to queries regarding online statements Providing accurate documentation to satisfy a request Resolving payment related queries Amendments to certain account details Assisting with password resets and account access.

Create descriptive cases for all department specialists that accurately documents client conversation, information, and questions needing resolution Record all work in the CRM management tool, Salesforce Regular communication with sales, business development, and other internal teams as necessary Merchant account creation in Salesforce Other responsibilities as assigned Job Requirements Must be fluent in Spanish and English (verbal and written) Previous work experience in a Customer Service role Previous Salesforce experience Excellent organizational skills and solution-oriented Self-motivated team player with strong analytic and problem-solving skills Must possess excellent time management, comprehension, and the ability to multi-task and use several systems in tandem to resolve problems Strong communicator with the ability to clearly and concisely present information, both verbally and written Essential Job Functions Ability to speak on the phone for several hours of the workday Must be able to research issues that arise to resolve them while speaking with clients simultaneously Able to sit in an office setting for long periods of time BOLD Integrated Payments is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business needs. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position.

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