Client Service Specialist
3 weeks ago
The Client Service Specialist - Registration Coordinator will be responsible for providing event and attendee management support for Westfall Gold Events. The ideal candidate is detail-oriented, organized, and a self-starter.
Key Responsibilities:- Setup and maintain event registration sites using the online event management platform, Aventri.
- Schedule and lead event registration training calls to demonstrate and train clients on basic use of Aventri for event registration and reporting.
- Rooming List Management. Work closely with the Event Service Manager to monitor registrations in relation to the contracted room block and allowable attrition.
- Serve as a liaison between client and resort to communicate and manage rooming needs - including special requests, extended reservations, and billing.
- Support other Client Service Specialist roles as needed.
- Supports a strong long-lasting relationship with clients based on a high degree of integrity and professionalism. Provides clear communication to the client, anticipates client needs, and instills confidence and trust. Resolves concerns raised by clients with a win-win approach.
- As a member of the Client Service Team, delivers products and services on-time and with excellence to ensure a successful MDE and an exceptional client experience. Collaborates with the Client Service Team, other team members, and resort partners to deliver a unified, seamless experience. Assists in any Client Service Team activity as necessary to ensure a successful MDE and an exceptional client experience.
- Accomplish other objectives, as necessary or assigned. Other activities related to Major Donor Events or company related projects as assigned from time to time.
- 3+ years of administrative experience in an office setting.
- Experience working with hotels or in event management is a plus.
- Excellent verbal/written communication, negotiation, and presentation skills.
- Experience in using email/calendaring, word processing, spreadsheet, and presentation software, such as Gmail, Google Docs, Slides, Sheets, or their Microsoft equivalent.
- Online event management software experience is a plus.
- Self-Starter.
- Follow Through.
- Versatility.
- Planning and Organizing – utilizing logical, systematic, and orderly procedures to meet objectives.
- Teamwork – working effectively and productively with others.
- Bachelor's degree or equivalent work experience.
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