Client Support Specialist

3 months ago

Atlanta, United States Health Connect America Full time

Overview:

Join Our Impactful Team at Health Connect America

Before you get started on your journey, take some time to learn more about us. Health Connect America and its brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Our Brands

Responsibilities:
What Will You Be Doing?
  • Community-Based Support: Provide support services for child, adolescent, or adult clients in the community to help them achieve and maintain rehabilitative support.
  • Client Engagement: Meet with clients to review mental health symptoms, assess needs, and provide interventions as outlined in the treatment plan.
  • Assessment and Planning: Review all assessments and notes related to the individual's history, diagnosis, and treatment plan. Assist clients and their families in managing or preventing crisis situations.
  • Goal Facilitation: Support clients in articulating and achieving their goals by identifying strengths and providing skills support.
  • Skills Development: Teach coping skills, link individuals to community resources for basic needs, and develop basic living skills to prevent relapse and ensure long-term recovery.
  • Crisis Management: Assist in the development of safety plans for clients to utilize during mental health crises, identifying crisis numbers and natural supports.
  • Resource Coordination: Ensure clients have access to necessary rehabilitative, medical, social, and other services and supports. Assist in identifying resources for families in need and direct families in crisis to appropriate staff for intervention.
  • Collaborative Support: Work in partnership with case therapists to help clients achieve their potential. Attend community meetings to enhance relationships with community partners and ensure continuity of care.
  • Service Utilization Tracking: Monitor and track the utilization of services. Review and update treatment plans as needed, and support clients in making appointments and attending meetings to reauthorize or update treatment plans.
  • Record Keeping: Update contact information in the electronic medical record (EMR) to ensure other mental health providers can maintain contact with the client.
  • Staff Collaboration: Attend staff meetings for continuing education, policy updates, and case staffing. Report any concerns regarding clients' mental health symptoms, basic needs, compliance with treatment services, or changes in insurance status to the Program Director, Clinical Supervisor, and/or medical staff.


Qualifications:

Be Well with HCA:

  • We recognize the importance of self-care and work/life balance.
  • We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
  • Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
  • Additional benefits include:
  • Access to a Health Navigator
  • Health Savings Account with company contribution
  • Dependent Daycare Flexible Spending Account
  • Health Reimbursement Account
  • 401(k) Retirement Plan
  • Benefits Hub
  • Tickets at Work

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

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