Current jobs related to Customer Service Account Manager - Atlanta - Barfield

  • Customer Service Representative/Account Management

    2 months ago

    Atlanta, Georgia, United States Graphic Packaging International Full time

    Customer Service Representative/Account ManagementTracking Code Job Description As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Atlanta, GA facility. We are seeking a driven, agile, passionate Customer Advocate.The Customer Advocate will work closely with an...

  • Customer Service Representative/Account Management

    1 month ago

    Atlanta, United States Graphic Packaging International Full time

    Customer Service Representative/Account Management Tracking Code 14109-159 Job Description As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Atlanta, GA facility. We are seeking a driven, agile, passionate Customer Advocate. The Customer Advocate will work closely...

  • Customer Service Account Manager

    3 weeks ago

    Atlanta, United States LHH Full time

    LHH is seeking a Customer Service Representative in Buckhead, Atlanta, GA. This candidate will facilitate the relationship between our clients and will have a strong command of company policies and product knowledge while offering quick and accurate solutions to customer inquiries. Role/Responsibilities: Answer incoming customer calls regarding order...

  • Customer Engagement Account Manager

    2 weeks ago

    Atlanta, Georgia, United States PolyAI Full time

    Customer Success Account ManagerMust be Located in America in EST time zoneSalary Expectations: $100,000- $110,000 Basic salary ($156,000 - $176,000 Total On Target Earnings)About Us:PolyAI specializes in developing enterprise voice assistants that engage in natural dialogues with clients to address their needs. Our voice solutions comprehend customer...

  • Customer Service Manager

    3 weeks ago

    Atlanta, United States Allstate Insurance Agency - Carmella Larkins Full time

    Job DescriptionJob DescriptionTake charge of your future. Were looking for people who arent satisfied with just another job. We need people who want to empower themselves through a meaningful career helping others build better lives.Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Working at a local Allstate...

  • Customer Service Manager

    4 days ago

    Atlanta, Georgia, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations of our self-storage facilities.Key ResponsibilitiesCustomer Service: Provide...

  • Field Customer Service Representative

    3 months ago

    Atlanta, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...

  • Senior Account Manager

    2 weeks ago

    Atlanta, United States 1406 Consulting Full time

    SENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...

  • Senior Account Manager

    2 weeks ago

    Atlanta, United States 1406 Consulting Full time

    SENIOR ACCOUNT MANAGER (Customer Success) USA (Remote) 1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages cutting-edge technology, including HubSpot, to empower our clients and drive their success. We're currently seeking an experienced Senior...

  • Home Service Sales Account Manager

    2 weeks ago

    Atlanta, United States The Blue Collar Recruiter of Marietta Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance The Home Service Sales Account Manager is responsible for the retention of our current customer base, the growth of our service accounts and...

  • Healthcare Customer Service Representative

    5 days ago

    Atlanta, Georgia, United States Change Healthcare Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative Level 2 to join our team at Change Healthcare. As a key member of our healthcare operations team, you will be responsible for providing exceptional customer service and ensuring the timely receipt of claims payments.Key ResponsibilitiesCommunicate with patients and insurance companies...

  • Executive Account Manager

    5 days ago

    Atlanta, Georgia, United States Crawford & Company Full time

    Job Summary:Crawford & Company is seeking a highly skilled Senior Account Executive to join our team. As a key member of our organization, you will be responsible for maintaining and growing market share by providing exceptional customer service and account management to large clients.Key Responsibilities:Maintain and grow market share by providing excellent...

  • Customer Account Representative

    2 weeks ago

    Atlanta, United States NX Direct Inc Full time $700 - $900

    Job DescriptionJob DescriptionCustomer Account RepresentativeWe are looking to add to our sales team. This is a full time opening. If you’re the interesting combination of person that loves working with technology and people then you might be a great fit! We have excellent paid training so no experience in sales is necessary. Experience with people,...

  • Account Manager

    24 hours ago

    Atlanta, Georgia, United States Kellanova Full time

    About the RoleKellanova is seeking a seasoned Account Manager to support the Away From Home Team. In this exciting role, you will manage customer relationships and deliver incremental sales and profit within multiple foodservice segments, including K-12, College/University, Healthcare, Business & Industry, and Commercial accounts.Key ResponsibilitiesDevelop...

  • Customer Account Specialist

    7 days ago

    Atlanta, Georgia, United States Calloway Insurance Full time

    Calloway Insurance is seeking a dedicated and customer-focused Customer Account Specialist to join our growing team. In this role, you will play a vital part in providing exceptional service to our valued clients. As a Customer Account Specialist, you will be responsible for managing a variety of tasks related to customer accounts, including processing...

  • Customer Service Manager

    2 days ago

    Atlanta, Georgia, United States Tek Experts Full time

    Job SummaryTek Experts is a leading provider of specialized technology services and support, focused on delivering innovative solutions for clients. As a Customer Service Manager, you will play a critical role in ensuring exceptional customer experiences and driving operational efficiency within our support organization.Key ResponsibilitiesResolution...

  • Customer Service Representative

    3 days ago

    Atlanta, Georgia, United States Graphic Packaging International Full time

    Job Summary: We are seeking a highly skilled and experienced Customer Advocate to join our team at Graphic Packaging International. As a Customer Advocate, you will be responsible for proactively managing major customer accounts, utilizing supply chain processes, technologies, and tools to make tactical and strategic decisions on a daily basis.Key...

  • Customer Service Manager

    2 weeks ago

    Atlanta, Georgia, United States The Ladders Full time

    Why Join The Ladders? The Ladders is dedicated to providing exceptional solutions for professionals seeking to elevate their careers. We believe in creating environments that foster creativity, collaboration, and trust among our clients and team members. Our mission is to enhance the professional journey for individuals, striving for excellence in every...

  • Global Customer Service Manager

    7 days ago

    Atlanta, United States StubHub Full time

    Global Customer Service ManagerStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single...

  • Customer Service Representative

    2 months ago

    Atlanta, Georgia, United States Enterprise Systems Full time

    Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability...

Customer Service Account Manager

3 months ago

Atlanta, United States Barfield Full time

Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America. Barfield is part of the Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) network, a major MRO provider. With a workforce of 14,000, AFI KLM E&M offers technical support for airlines, ranging from airframe maintenance to engine overhaul and repair and supply of components. Position:

Customer Service Account Manager FLSA status:

Full Time-Non-Exempt Department: Customer Support Report to: Customer Service Director Job Summary: The Customer Service Manager is responsible for providing support to our customers and sales team by preparing quotes and pricing. The Customer service manager will work closely with Sales representatives, Customers, and Purchasing agents to ensure timely and accurate pricing information. The ideal candidate will have a strong background in sales support and customer service, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. Key Responsibilities Create & deliver accurate and timely quotations for customers via ERP system by checking the internal database for contract terms and price conditions. Verify piece part pricing and labor are correctly applied to quotes. Check teardown findings to validate it is in line with the parts and service requested and the customer requirements. Make sure the write-up supports the over-and-above quote or warranty decisions. Check FMV (Fair Market Value) or new price of end unit to assess BER condition as per contract Collaborating with sales team to maximize profit by up-selling or cross-selling Create and monitor repair orders to outside vendors Answer daily RFQ’s received via email, phone, or website Build and maintain relationships with customers, maintenance shops, and internal sales reps. Ensure that all quotes are compliant with company policies and procedures. Provide exceptional customer service and respond promptly to customer inquiries and concerns. Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued. Support the sales team with administrative tasks, such as data entry and reporting. Effectively reporting program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives. Ensure that all commitments with customers are kept confidential Developing a complete understanding of key account needs Managing communications between key clients and internal teams Meeting all client needs and deliverables according to proposed timelines Working as a liaison with sales, logistics, managers, and team members from other departments to ensure the highest performance and quality of services and constantly improve customer satisfaction Identifying and anticipating potential issues that may affect the performance and the profitability of the accounts. Lead and define action plan together with a cross-functional team to resolve the issues Identifying part numbers’ flow variations with sales and customers to help anticipating supply chain impact Monitoring cost, including but not limited to: Parts, labor, Exchanges, Outsource, BER, O&A, etc. Working with finance to maintain profit margin measures within assigned accounts Planning and presenting reports on the account performance and quarterly initiatives to share with team members Consistently analyzing client data to ensure GTA’s and Contractual agreements are followed Expanding relationships and bringing in new clients

Required Skills/Competencies/Qualifications : Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills Able to analyze data and sales statistics and translate results into better solutions Two to five years previous work experience key account management, customer service or relevant experience in MRO industry Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person with a customer-oriented mindset Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills Knowledge of Quantum ERP a plus. English (French and Spanish a plus). Ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions Be available to travel for customer visits as required.

Personal Characteristics Honesty and Integrity Ability to manage multiple priorities at one time. Superior customer/client focus Ability to communicate in a professional manner with team members at all levels of the organization. Ability to prioritize, organize and plan workload effectively. Ability to learn quickly, multitask and perform under deadlines. Must work well in a team environment and/or with little supervision. Positive attitude and ability to work in fast-paced environment.

Working Conditions This position works primarily in an office environment. The specialist will work business hours of the territory they are assigned, Monday through Friday, but may be required to work additional hours during peak periods or to meet deadlines. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Information This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

“All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.”

#J-18808-Ljbffr