Customer Service Manager
3 weeks ago
Are you looking to accelerate your career and apply your leadership skills in challenging new ways? Working at a local Allstate agency may be your answer As an Allstate agency customer service manager, youll be leading the team that keeps customers happy and the business running smoothly.
Right now, we are looking for candidates in the Atlanta, GA area to lead a team of customer service professionals and help customers protect their homes, cars, lives, and retirement incomes.
********MUST HAVE P&C INSURANCE LICENSE AND ALLSTATE EXPERIENCE*******
Benefits
- Monday - Friday
- Group health insurance
- Training and development
- Salary
- Build agency reputation and growth through positive customer relations, marketing programs and lead acquisition
- Create and enforce office policies, standards, and procedures to help the agency run smoothly and profitable
- Supervise personnel, create schedules, manage daily operations, and hold staff accountable to their performance goals
- Assist in customer claims processing and resolution
- Excellent verbal and written communication/interpersonal skills
- Ability to effectively lead and coach a team; management experience is a plus
- Highly capable of managing all business operations
- Straight-forward communicator, dependable and strong leadership skills
- Must have some working knowledge of insurance and/or financial services experience
- Strong organizational skills, attention to detail and ability to multi-task
- Passionate about relationship building, genuinely caring and driven to fulfill customers needs
- Bilingual skills are a plus
- Must be willing to obtain insurance licenses; already possessing a license is a plus
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