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Home Service Sales Account Manager

2 months ago


Atlanta, United States The Blue Collar Recruiter of Marietta Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

The Home Service Sales Account Manager is responsible for the retention of our current customer base, the growth of our service accounts and meeting sales objectives.

ESSENTIAL DUTIES

  • Primary person responsible for communicating with Home Service Customers regarding repairs needed, customers issues, cancellations and overall relationship management.
  • Meet all sales objectives for order volume and margin:
    • Quoted Repairs
    • Effectively build and maintain strong relationships with our customers.
  • Proactively working to monitor activity with all Home Accounts to provide exceptional service to our customers by making contact with active accounts around call outs, repairs, and past due invoices.
  • Support management in the review of accounts where the company may be losing margin and/or money
  • Working with Service Coordinator to manage open jobs and ensure they are completed in a timely manner.
  • Working with Finance to ensure outstanding balances are managed and working with customers on receiving payments.
  • Responsible for customer service and the retention of our customer base remaining above 90% and participating in the Hot List meeting.
  • Reporting metrics weekly on units added and orders sold.
  • Identifying sales opportunities, generating sales proposals and winning the sale.
You must have a clean driving record and be able to pass a drug and background screen.