![Rsgroup](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
Customer Success Manager - Procurement Solutions
Location:
Fort Worth, TX, US, 76118
Work Location:
About the role
We are seeking a proactive and customer-centric Customer Success Manager specializing in Procurement Solutions. This role is crucial for ensuring the successful onboarding and ongoing support of our eProcurement customers in the United States & Canada.
The Customer Success Manager will work in conjunction with the sales team to drive seamless onboarding and ongoing customer success, leading to profitable, sustainable growth. Serving as a primary contact for onboarding and customer adoption, and a supporting contact for business-as-usual (BAU) activities and issue resolution, this role is key to our customers' satisfaction and loyalty.
The CSM will work closely with 3rd party SaaS partners, as well as collaborating effectively with internal Digital, Technology, & Customer Service teams, to ensure that a smooth onboarding experience is observed.
The CSM will also support the wider sales organization by sharing expertise in eProcurement technologies & customer procurement practices and ensuring optimal levels of integration and automation are achieved.
Success will come from:
Collaborating extensively: Work closely with solutions, technology, digital, supply chain, marketing, and sales teams to ensure a seamless customer experience.
Optimizing processes: Develop, monitor, and enhance scalable processes and tools to support customer onboarding and ongoing success.
Serving as an SME: Act as an internal and external subject matter expert (SME) for procurement solutions and technologies, utilizing a consultative approach with customers.
Working with partners: Support the wider Supply Solutions Team to build out broad and productive relationships with technology partners, and providers of Procurement Platforms & Business Spend Management Tools.
What we’re looking for
5+ years of experience in customer success or a related role.
Experience in working with a specialized team dealing with the setup, implementation, and support of digital procurement solutions such as PunchOut, Hosted Catalogs, EDI, API’s and integration with Business Spend Management Platforms.
Background in industrial distribution or similar B2B services environment, such as capital equipment aftermarket, logistics, or business services.
Strong understanding of eProcurement technologies, platforms, and SaaS business principles.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
Proven problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Proficiency in CRM software and other relevant tools.
Ability to travel as needed to meet with customers and support sales activities.
#J-18808-Ljbffr
-
Customer Success Manager- SMB
1 month ago
Fort Washington, United States Customer Labs Full timeDescription Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...
-
Customer Success Manager- Government Solutions
1 month ago
Fort Washington, United States Customer Labs Full timeDescription Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...
-
Customer Success Manager
2 months ago
Fort Worth, United States Buxton Company Full timeJob Summary We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton. The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum...
-
Senior Customer Success Manager
4 weeks ago
Fort Worth, United States TimelyCare Full timeThe Role TimelyCare is seeking a Senior Customer Success Manager to oversee the health of key accounts through strong relationship management of our customers. This role is responsible for creating and managing relationships for large, complex telemedicine programs with minimal oversight; and managing internal resources across programs. The Senior Customer...
-
Customer Success Manager
2 months ago
Fort Worth, United States RS Americas Full timeWe are RS Group. RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first...
-
Customer Success Manager
2 weeks ago
Fort Worth, United States Rsgroup Full timeWe are RS Group. RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first...
-
Customer Success Representative
1 month ago
Fort Worth, United States HAI, inc Full timeJob DescriptionJob DescriptionThe Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Customer Success Representative, you must be proficient...
-
Customer Success Specialist
1 month ago
Fort Worth, United States Buxton Company Full timeBuxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer...
-
Lead Customer Success Strategist
1 week ago
Fort Worth, Texas, United States TimelyCare Full timeThe RoleTimelyCare is on the lookout for a Senior Customer Success Manager to ensure the well-being of key accounts through effective relationship management with our clients.This position entails establishing and nurturing relationships for extensive, intricate telemedicine initiatives with minimal supervision, while also coordinating internal resources...
-
Customer Success Manager
3 months ago
Fort Lauderdale, United States iPipeline Full timeiPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work...
-
Client Success Manager
2 months ago
Fort Worth, United States Snap Finance Full timeDescription Client Success Manager We are looking for Client Account Managers (existing accounts), Account Executives, Territory Managers, Outside Client Managers, Client Services Managers, Customer Success Managers, Customer Experience Managers and Relationship Managers, Customer Service Representatives who have a drive and passion for client...
-
Customer Success Analyst
2 months ago
Fort Worth, United States Judge Consulting Group Full timeResponsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...
-
Customer Success Analyst
2 months ago
Fort Worth, United States Judge Consulting Group Full timeResponsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...
-
Enterprise Customer Success Manager
4 weeks ago
Fort Lauderdale, United States ControlUp ControlUp Technologies LTD Full timeAbout ControlUp ControlUp is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize Citrix, VMware, Nutanix,...
-
Customer Success Manager
1 month ago
Fort Walton Beach, United States SOURCE INTELLIGENCE Full timeJob DescriptionJob DescriptionAbout Source Intelligence As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials...
-
Customer Relations Support Photo
3 months ago
Fort Worth, United States Customer Engineering Services (CES) -cesservice Full timeJob DescriptionJob DescriptionJoin Our Team Today! All new hires to CES are eligible for a $1000 sign-on bonusLooking to kickstart a career in technical services?Do you value independence in planning out your workday? Hoping to find a company that values maintaining a work/life balance? Like the idea of a Monday-Friday daytime job?CES is looking for the...
-
Customer Success Manager-NY
3 weeks ago
Fort Lauderdale, United States Beti Full timeAbout the job: We are seeking a highly motivated and skilled Customer Success Manager to join our team As a Customer Success Manager. You will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be on understanding their unique needs, driving adoption of our solutions, and ensuring their...
-
Customer Success Manager-NY
2 weeks ago
Fort Lauderdale, United States Beti Full timeAbout the job: We are seeking a highly motivated and skilled Customer Success Manager to join our team As a Customer Success Manager. You will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be on understanding their unique needs, driving adoption of our solutions, and ensuring their...
-
Enterprise Customer Success Manager
1 month ago
Fort Lauderdale, Florida, United States ControlUp Full timeAbout ControlUpControlUp is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize Citrix, VMware, Nutanix, and/or...
-
Restaurant Customer Success Manager
2 months ago
Lake Worth Beach, United States Buyers Edge Platform Full timeWho are we? Back Office is one of the cutting edge technology tools that makes up Buyers Edge Platforms Software suite. We dismantle siloed restaurant technology systems and deliver a comprehensive, hospitality-specific software backed by industry experts who guide operators to make faster, more informed business decisions. Independent, multi-location,...