Customer Success Representative

1 month ago


Fort Worth, United States HAI, inc Full time
Job DescriptionJob Description

The Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and up lifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.

Responsibilities of the Customer Success Representative:

  • Provide pertinent product and service information to customers 
  • Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
  • Develop and build relationships with new customers 
  • Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
  • Overcome objections respectfully and professionally
  • Ensure complete satisfaction throughout the entire experience
  • Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
  • Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions


Requirements of the Customer Success Representative:

  • Prior sales, customer service, cold-calling, or client relations experience
  • Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
  • Excellent presentation, negotiation, and verbal communication abilities
  • Independent and self-motivated, but can also work effectively in a team setting
  • Work with a multitude of people both externally and internally with customers and team members
  • Outstanding time management, prioritization, and organization skills
     


#LI-Onsite

Powered by JazzHR

P0LZR2dbpE



  • Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...


  • Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...


  • Fort Worth, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, a Customer Service Representative, Customer Service, Continuous Improvement, Representative, Composite, Retail


  • Fort Worth, United States Judge Consulting Group Full time

    Responsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...


  • Fort Worth, United States Judge Consulting Group Full time

    Responsibilities and tasksSales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will...


  • Fort Worth, United States Buxton Company Full time

    Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer...


  • Fort Worth, Texas, United States Nicole Dawson - State Farm Agent Full time

    About the RoleAs a Customer Relations Representative with Nicole Dawson - State Farm Agent, you will play a crucial role in marketing financial products that manage everyday risks. Your in-depth knowledge of financial products will enable you to provide a consultative approach to educating customers on their financial options. Your analytical skills will...


  • Fort Worth, United States Buxton Company Full time

    Job Summary We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton. The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum...


  • Fort Worth, Texas, United States Fun Town RV Full time

    Fun Town RV - Customer Support RepresentativeFun Town RV, recognized as Texas's largest RV dealership, is actively seeking Customer Support Representatives to enhance our vibrant workforce. If you are enthusiastic about customer engagement and possess a knack for sales, thrive in a dynamic atmosphere, and aspire to contribute to a flourishing organization,...


  • Fort Worth, United States Ada Business Solutions Full time

    As a Customer Service Representative, you'll be an integral part of our fast-paced environment, supporting on-site community fundraising initiatives and representing our clients with professionalism and impact.This is an entry-level role where your willingness to learn and commitment to success are key. We provide comprehensive training and ongoing...


  • Fort Worth, United States Composites One Full time

    At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our...


  • Fort Worth, United States Performancereview Full time

    ** Customer Service Representative** Job Title Customer Service Representative Job ID 27656888 Location Fort Worth, TX 76110 Other Location Description **Customer Service Representative** Headquartered in Chicago, our client is a world leader in electronics and metal scrap recycling and non-ferrous export for over 15 years. Their team has over 30 years...


  • Fort Worth, United States Zion Capital Full time

    Job DescriptionJob DescriptionZion Capital is a telecommunication-based consulting sales and marketing firm. We help our client’s popular household brands maximize their profitability and increase their overall brand exposure through innovative and communications-focused revenue strategies.We are looking for a self-starter entry-level Telecommunications...


  • Fort Worth, United States Pls Financial Services, Inc. Full time

    Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. T Customer Service, Customer Service Representative, Night Shift, Representative, Overnight, Store Manager,...


  • Fort Worth, United States Pro Mach Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO04780 Showing 1 location **Job Details** **Description** Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer...


  • Fort Worth, Texas, United States Deluxe Full time

    About the Role:The Sales Support Specialist is a crucial position within our Fitech by Deluxe division, responsible for supporting and maintaining existing business customers.Key Responsibilities: Identify and create strategies to retain current merchants and foster long-term relationships. Address escalations and resolve issues promptly to ensure customer...


  • Fort Worth, Texas, United States CornerStone Staffing Full time

    CornerStone Staffing is seeking a dedicated and experienced Mortgage Customer Service Representative to join our team. In this role, you will play a vital part in providing exceptional support to our valued mortgage customers. As a Mortgage Customer Service Representative, you will be the primary point of contact for customers seeking assistance with their...


  • Fort Worth, United States Serenity Healthcare, LLC Full time

    Customer Service Representative Customer Care – Fort Worth, TX – Full Time Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you patient...


  • Fort Worth, United States Pro Mach Full time

    Continue Your Career as a Customer Service Representative in a Growing Company At ProMach, were looking for people who want to shine. Youll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. Youll be...


  • Fort Worth, United States Pro Mach Full time

    Continue Your Career as a Customer Service Representative in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist....