Application Support Engineer

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Application Support Engineer Apply locations Chicago, IL time type Full time posted on Posted Yesterday job requisition id 2403938

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you will be doing

The Application Support Engineer is responsible for the support and maintenance of CIBC’s On-Prem, hosted, and cloud applications and interfaces from both a technical and business perspective. The role works on the day-to-day support through troubleshooting complex issues and delivering quick solutions.

This role will be partnering with the business to champion their needs and requests. Also, collaborate with vendors, developers, architects, and cloud and infrastructure specialists to gather requirements and conduct research for new, upgraded, and enhanced technologies.

Moreover, this role will coordinate and/or perform designs, installations, configurations, and system testing producing deliverables related to specific projects. Also, responsible for assisting Compliance and Security to ensure systems are functioning in accordance with Bank standards.

Work Arrangement: At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll work in a hybrid environment with the expectation to be onsite at least 2 days per week while the other days may be remote.

How you will succeed

Troubleshooting and Technical Skills – Work closely with key business and technology partners to ensure that business and internal client impact issues are well understood, addressed, and resolved. Utilize Incident and Problem Management to effectively resolve incidents and find root causes. Participate in Major Incidents and Disaster Recovery events completing tasks and collecting evidence. 

Systems Implementation and Maintenance - Lead and/or coordinate technical research, design, configuration, testing, and integration of cross-functional, multi-platform application systems. Perform application changes utilizing the change management process. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Plan and implement certificate creation/renewals as needed. 

Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors, and peers. Lead discussions, listen, and ask the right questions to ensure needs and issues are identified and recommend/implement solutions resolved. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style, and structure.

Project Work - Provide technical guidance concerning the business implications of technology projects. Modify, enhance, and/or create solutions to meet business requirements. Analyze proposed application designs and provide feedback on potential gaps. Review, plan, test, and implement system upgrades and enhancements. Review system patches and updates by vendors to ensure minimal system impact. Plays an integral role on project teams producing quality and timely deliverables. Perform testing of solutions before moving to production.

Who you are

• Minimum of 3 to 5 years of experience in an application support role, 1 to 3 years of business experience in banking.
• Experience with using ITIL Change, Incident, and Problem management processes.
• Coordinating the production support needs.
• Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.,
• Problem-solving, critical thinking, and decision-making skills required.
• Experience with workflows, forms, and/or reports
• Familiarity with cloud technologies such as Azure.
• SQL query writing and File integration experience are a plus.
• Validate and submit responses to requests for information from audits.
• Embrace and advocate change.
• Influential, relationship management, and networking, inspiring outcomes by sharing expertise.
• Digitally savvy; innovative, embrace evolving technologies; easily adapts to new tools and trends.
• Solid collaborator: Support and mentor intermediate analysts
• Preferred Formal Education: Bachelor’s Degree or equivalent experience.

What CIBC offers 

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client and to do it well. As part of our team, you will: 

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home. 
• Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity. 
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training. 
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more. 

California residents — your privacy rights regarding your actual or prospective employment  

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business, Business Policies, Business Processes, Change Management, Change Management Processes, Compliance Requirements, Decision Making, Deliverables Management, Ethics, Group Problem Solving, IT Strategic Planning, Relationship Management, Risk Culture, Strategic, System Implementations, Work Collaboratively Similar Jobs (1) Infrastructure Analyst locations Chicago, IL time type Full time posted on Posted 29 Days Ago

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

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