Senior Application Engineer

2 weeks ago

Chicago, United States Insight Global Full time

Location: Chicago, IL (open to other offices across the country)

Pay Range: 160k-200k



Learn more about the general tasks related to this opportunity below, as well as required skills.

The Application Engineer Sr II is responsible for the design, support, and on-going operation of the Firm’s Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. This position requires a blend of functional understanding with technical proficiency to deliver leadership, guidance and innovative solutions to meet the business needs of our organization. This is a senior level position that requires a minimum of 10+ years experience.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

  • Provide Level 3 operational or systematic support and maintenance for the Firm’s Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary.
  • Evaluate and implement third-party cloud solutions and/or features based on the business needs.
  • Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm’s goals and strategic objectives.
  • Solve or recommend solutions for complex issues and problems.
  • Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions.
  • Develop and maintain procedural and configuration documentation for administered systems.
  • The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments.
  • Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm’s technology, security, and risk best practices to enhance and develop their products.
  • Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope.
  • Testing, and deploying application solutions using various cloud platforms and technologies.
  • Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments.
  • Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems.
  • Providing technical support and guidance to other teams and stakeholders.
  • Collaborate with professionals at all levels of the organization.
  • Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users.
  • Adhere to the Firm’s IT Service Delivery standards and Change Control processes.
  • Develop and maintain troubleshooting and configuration documentation for administered systems.
  • Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team.

Qualifications & Requirements

Education, Work Experience, Skills

  • The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years’ experience of application support/configuration for Intapp related products in a large, global professional services firm.
  • 2+ years with Cloud technologies (Azure preferred)
  • The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands.
  • Experience with SQL, including stored procedures, functions and triggers is required.
  • Proactive in escalating issues and pulling in support from other technical experts as required.
  • Ability to train and guide junior software developers/analysts.
  • Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment.
  • Staying updated with the latest trend and developments in Salesforce and the cloud
  • Must be a self-starter and able to work independently with little direction/supervision.
  • Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc.
  • Strong problem-solving, analytical, and communication skills

Technologies/Software.

Core Technologies

  • Intapp Platform Products – Walls, Intake, Conflicts, Terms, Workspaces
  • Microsoft Azure
  • Microsoft SQL Server
  • Microsoft SQL Server Reporting Services
  • Microsoft Active Directory
  • Microsoft Internet Information Services
  • Windows Server and Desktop operating system environments

Compensation:

$160,000 to $200,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

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