Application Support

3 weeks ago

Chicago, United States VSG Business Solutions LLC Full time
Job DescriptionJob Description

Other titles: Business Support, System Analyst

About: Supporting treasury management and core banking applications from FIS, use ServiceNow as ticketing tool and diagnosis the work to completion

Open to relocation candidate

Description

This position is responsible for support and maintenance of FIS vended applications and interfaces from both a technical and business perspective. The Systems Analyst works with the business toward understanding their use of applications and technologies. They play an integral role in working with the vendor on the installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies producing deliverables related to specific projects. This Analyst will provide the day-to-day support of applications and interfaces through troubleshooting issues and working with the vendors on quick resolution. They partner with the vendor to ensure quality services and solutions meeting defined SLAs. In addition, This Analyst will help with the Cyber Remediation Program .

What FIS products will they be supporting - 40 aps
What FIS projects? installation, configuration, system integration testing and evaluation of new, enhanced and upgraded technologies

Other responsibilities include
1. Creating metrics to identify trends, assist Compliance and Security to ensure systems are functioning in accordance with applicable laws and regulations, etc.
2. Perform administration and configuration of systems, such as core banking software (FIS IBS), deposit origination systems, payment systems (ACH, Card, POD), fraud systems, dispute automation systems, digital banking systems, etc.
3. Create change requests and apply approved change requests to system functionality and configuration.
4. Works with application development on APIs and required interfaces.
5. Partners with vendor(s), business liaisons and others to understand both business and system requirements.
6. Modify, enhance and/or create solutions to meet business requirements.
7. Review, plan, test and implement system upgrades and enhancements.
8. Review system patches and updates by vendor to ensure minimal system impact.
9. Participates on project teams producing quality and timely deliverables.
10. Perform unit testing of solutions prior to moving to production.
11. Builds and leverages metrics, incident reports, availability reporting and trends to decrease overall system downtime and improve systems operations.
12. Produces reports to monitor enhancements, upgrades, and patches to the environment.
13. Builds and/or maintains system, end user, support and training documentation, procedures and guidelines for the LOBs, Application Support team, Service Desk, and others.

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