Customer Success Manager, Nursing Health Education
1 month ago
Customer Success Manager
Do you like to support educators and are passionate about creating better learning environments?
Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?
About the Team
The Customer Success team is responsible for providing excellent onboarding & support. We ensure the renewal of accounts through high faculty satisfaction and product optimization. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles.
About the Role
The Customer Success team is responsible for providing excellent onboarding & support. We ensure the renewal of accounts through high faculty satisfaction and product optimization. The Customer Success team is highly collaborative, cross-functional, and uses Agile principles.
Responsibilities
Providing faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
Guiding faculty through varying customer journeys
Providing proactive outreach and support
Responding effectively to inbound customer inquiries and concerns
Monitoring product usage to identify intervention opportunities
Identifying churn risks and upsell opportunities for sales team
Serving as a product expert by staying up to date on product offerings
Documenting faculty interactions and market feedback
Requirements
Have experience in education, training, sales, support, communications field, or digital media/communications
Possess experience solving complex problems, demonstrating attention to detail, and researching technical issues
Demonstrate efficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).
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