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Customer Success Specialist
1 month ago
Job Summary:
We are seeking two Customer Success Specialist (CSS) to join our team. The CSS will be responsible for fostering positive relationships with clients, ensuring their needs are met, and facilitating their success with our products or services. You will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and proactively identifying opportunities to enhance their experience. As the voice of the customer, the role will work closely with the Sales and Operations teams. The CSS should have the ability to learn about new technologies and communicate those concepts to customers with varying degrees of technical expertise. The goal is to maximize customer satisfaction, retention, and ultimately, company revenue.
Full-time position, may require long hours, weekend, and holiday work depending on operational/production needs. This position is onsite at our St. Charles, MO warehouse.
Qualifications:
Bachelor’s degree in business administration, marketing, communications, or related field preferred
Proven experience in a customer-facing role, such as Customer Success, Account Management, or Sales.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Strong problem-solving skills and the ability to think strategically to address client needs.
Experience with Customer Relationship Management (CRM) systems.
Strong organizational and project management skills
Excellent communication and presentation skills with keen attention to detail
Data-driven, analytically oriented with a commitment to process improvement
Flexibility to adapt to changing priorities and client requirements.
Proactive, taking the initiative to get things done on behalf of customers.
Passion for delivering exceptional customer experiences and driving customer success
Responsibilities:
Build and maintain strong, long-lasting relationships with clients.
Serve as the main point of contact for client inquiries, concerns, and requests.
Understand clients' goals and objectives to tailor solutions that meet their needs.
Proactively identify and address client issues or challenges to ensure timely resolution.
Collaborate with cross-functional teams, including Sales and Operations, to advocate for clients and drive improvements.
Develop and maintain a deep understanding of our products or services and industry trends to effectively advise clients.
Maintain accurate records of client interactions, transactions, and progress using CRM software.
Perform other duties as assigned by management.
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