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Customer Success Manager

2 months ago

Des Moines, United States Spangcc Full time

SPANG Career Collective has partnered with our client to find a talented Customer Success Manager

Are you ready to join a growing company that's revolutionizing how talented individuals connect with career and public service opportunities? Our client is seeking a dynamic Customer Success Manager to join their team. This role offers the chance to work on meaningful challenges within a flexible environment, alongside a talented peer group.

Key Responsibilities:

Client Relationship Management: Maintain and cultivate existing client relationships, ensuring high levels of client satisfaction and retention New Client Launch: Coordinate and manage the launch of new clients, ensuring successful and timely implementation Account Monitoring: Monitor and react to account activity, proactively gauging client satisfaction and identifying opportunities for growth Business Development: Assist with efforts to expand the business, leveraging your expertise to drive growth and client ROI Reporting and Analysis: Prepare weekly and quarterly client service reports, tracking applicable metrics and trends to measure success

Ideal Candidate Profile:

HR Expertise: Sufficient experience in human resources or corporate environments, familiar with recruiting, screening, selection, retention, development, and related systems and technologies Communication Skills: Remarkably articulate, well-written, with strong presentation skills Project Management: Proven ability to handle multiple concurrent tasks and manage both internal and external resources effectively Relationship Building: Experience generating and sustaining C-level relationships Detail-Oriented: Strong attention to detail, with excellent written communication and presentation skills Technical Proficiency: Proficient with Microsoft Office, particularly Word and Excel Educational Background: Bachelor's degree in human resources, business, or communications preferred

Compensation:

Competitive base salarywith bonus and equity-tracking potential

Join us and be a part of an exciting organization where your contributions will have a meaningful impact. If you are ready to take on this challenge, we want to hear from you

To view all of our open positions please visit SPANG Careers

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