Senior Customer Success Specialist

2 months ago

Des Plaines, United States Globaltranz Full time

Posted Wednesday, June 19, 2024 at 5:00 AM PURPOSE The Sr. Customer Success Specialist will have a strong customer focus, attention to detail, and the ability to lead and collaborate cross functionally, both internally and externally. ESSENTIAL DUTIES & RESPONSIBILITIES Support the Enterprise Account Director(s) and Manager(s) in the execution of daily account operations in support of the overall strategy and customer expectations Collaborate with Enterprise Account Director(s) and Manager(s) to understand and drive strategy and processes throughout the team and department Research, participate in account meetings, and partner with Enterprise Growth team to develop and in-depth knowledge of a client’s expectations as well as their overall business Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs Manage load board for all assigned shipments, ensuring GlobalTranz’s turnaround standards and customer expectations are being met Maintain high level of urgency on execution of customer accounts within GlobalTranz’s standard operating procedures (SOPs) Create, maintain and upkeep account specific SOPs and effectively communicate all procedural changes internally Oversee customer-specific metrics and reporting (scorecards, key performance indicators) and work collectively with the Enterprise Account Director(s) and Customer Success team to drive high levels of customer service and provide corrective actions when necessary to maintain customer compliance Route dedicated freight within the operations team, confirming proper carriers are being assigned appropriate loads Capture transactional business and expand solution offerings by building strong relationships and document information in GlobalTranz’s systems Work collectively with team members to make sure all scheduling is covered daily, weekly, monthly and proactively communicate and manage time sensitive daily requests and problems such as expedites, re-routes, diversions, late drivers, bounced loads, and incorrect or missing shipment information Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners Approve and finalize load information (i.e. accessorial) necessary to close out loads into delivered status Observe and assist Customer Success Management team on email inbox responses to drive efficiencies and department response times regarding load acceptance and scheduling Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutions Assess market conditions regarding load acceptance; interpret the foreseeable impact, and escalate to the appropriate parties Delegate non-core responsibility such as scheduling, load entry, and truck acceptance in accordance with department policies for standardization of accounts Collaborate with and lead team through out of office and surge volumes to ensure proper account coverage Help mentor Customer Success Coordinators and Customer Success Specialists on assigned accounts and identify / execute tasks according to priority

REQUIRED KNOWLEDGE/SKILLS/ABILITIES Ability to gain a strong understanding of accounting, finance, and business transactions Strong organizational skills with a high attention to detail and ability to multi-task Excellent verbal and written communication skills Ability to effectively address and problem solve service issues in a professional manner Strong work ethic with the capacity to work independently as well as part of a team Ability to work hybrid schedule including in-office hours QUALIFICATIONS/EDUCATION Bachelor’s Degree 3-5 years’ experience in a customer service, operations, or administrative role 1 year of experience in sales or account management at GlobalTranz or similar industry Experience in transportation, warehousing, or logistics Proficiency in Microsoft Office platform

#J-18808-Ljbffr

  • Senior Customer Success Manager

    2 months ago

    Des Moines, United States Motorola Solutions Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX ) MOTOROLA SOLUTIONS INC Senior Customer Success Manager in DES MOINES , Iowa Company Overview At Motorola Solutions, we're guided by a shared purpose - helping...

  • Customer Success Associate

    2 weeks ago

    Des Plaines, United States Libra Solutions Full time

    Job DescriptionJob DescriptionWe are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team.  Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture.  Candidates must be able to work the 9:30am – 6:00pm PST shift. This position can...

  • Customer Support Specialist

    3 days ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a position where communication is key? Look no further! We are in search of Customer Support Specialists to become part of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your...

  • Customer Support Specialist

    3 days ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a position where your communication skills can shine? Look no further! We are in search of Customer Support Specialists to become integral members of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional...

  • Senior Accounting Specialist

    1 week ago

    Des Plaines, Illinois, United States Brilliant Financial Staffing - IL Full time

    Job OverviewBrilliant Financial Staffing is conducting a search for a Senior Accounting Specialist to join a reputable organization that excels in delivering premium lawn care solutions. This company has recently expanded and is seeking a dedicated Senior Accounting Specialist to become a vital part of their team on a temporary to permanent basis. The work...

  • Customer Support Specialist

    3 days ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where communication is key? Look no further! We are on the lookout for Customer Support Specialists to become part of our dynamic and welcoming team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not...

  • Head of Customer Success

    3 months ago

    Des Moines, United States Rezilient Health Full time

    We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely...

  • Head of Customer Success

    13 hours ago

    Des Moines, United States Rezilient Health Full time

    We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely...

  • Customer Support Specialist

    1 week ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you passionate about providing exceptional service? We are seeking Customer Support Specialists to become a vital part of our dynamic team. As a Customer Support Specialist, you will represent our organization, managing incoming calls from clients and delivering outstanding assistance. This role goes beyond the typical call...

  • Medical Customer Service Specialist

    2 months ago

    Des Plaines, United States The LaSalle Group Full time

    LaSalle Network is currently partnered with one of the nation's leading revenue cycle management companies in the Rosemont, IL area. Our client is currently hiring a number of Medical Customer Service Specialists to support their growing business and new clients. This is a brand new, state of the art facility with ample opportunity to grow your career! ...

  • Customer Success Specialist

    1 month ago

    Des Moines, United States Wanhub Full time

    Job Summary: We are seeking two Customer Success Specialist (CSS) to join our team. The CSS will be responsible for fostering positive relationships with clients, ensuring their needs are met, and facilitating their success with our products or services. You will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and...

  • Senior Sales and Customer Support Manager

    1 week ago

    Des Plaines, Illinois, United States Culligan International Full time

    Job OverviewPosition Title: Senior Manager, Direct To Consumer Sales & Customer SupportDepartment: Consumer Products Division, Culligan InternationalWork Arrangement: Remote (USA based, US work rights required)Role Summary: The Senior Manager of DTC Sales & Customer Support will spearhead the sales and customer support divisions to meet sales objectives,...

  • Customer Service Specialist

    5 days ago

    Des Plaines, United States Insight Global Full time

    Day to Day: Insight Global's client is looking for a Compliance I Specialist who will manage various transactional processes. These transactions include new vehicle paperwork or the registration renewals process. You will cultivate relationships with DMV's and trusted vendors to ensure partnership across the industry. You will be well-versed and able to...

  • Logistics Customer Support Specialist

    4 days ago

    Des Plaines, Illinois, United States Staffmark Full time

    Join Our Team as a Logistics Customer Support Specialist!Are you ready to elevate your customer service expertise? Staffmark is collaborating with a leading freight forwarding organization to seek a skilled Logistics Customer Support Specialist. This company values integrity, teamwork, and a commitment to ongoing improvement. If you are dedicated to...

  • Customer Success Leader

    1 week ago

    Des Moines, Iowa, United States Rezilient Health Full time

    About Rezilient Health:At Rezilient Health, we are redefining the primary care experience by merging the best aspects of telehealth and traditional healthcare services. Our mission is to provide seamless, timely access to primary care, ensuring that our members can select their healthcare providers based on personal preferences rather than geographical...

  • Customer Success Analyst

    4 days ago

    Des Plaines, Illinois, United States Circana Full time

    Client Service Analyst III (UTZ)Join Us in Making a DifferenceCircana (formerly IRI and NPD) stands at the forefront of understanding the intricacies of consumer behavior. With cutting-edge technology, sophisticated analytics, and extensive cross-industry data, we empower nearly 7,000 of the world’s premier brands and retailers to take decisive action and...

  • Unified Communications Specialist

    3 weeks ago

    Des Plaines, United States Beacon Hill Full time

    RequirementsExperience with Cloud Based Cisco Webex Calling Multitenant and Webex Contact Center Experience migrating from legacy system to Webex CloudStrong Communication skills as this individual will be the Subject Matter expertPosition OverviewThe role for Cisco Advanced Unified Communications (UC) Cisco Specialist is responsible for the assisting the...

  • Customer Experience Specialist

    2 weeks ago

    Des Plaines, United States Culligan Full time

    The Customer Experience Specialist is the crucial bridge between sales and marketing - ensuring a customer-centric experience from start to finish. This role involves qualifying marketing and sales leads, collaborating with marketing to develop nurturing email campaigns, and working closely with the field sales and dealer sales teams to convert leads into...

  • Customer Experience Specialist

    1 week ago

    Des Plaines, United States Culligan Full time

    The Customer Experience Specialist is the crucial bridge between sales and marketing - ensuring a customer-centric experience from start to finish. This role involves qualifying marketing and sales leads, collaborating with marketing to develop nurturing email campaigns, and working closely with the field sales and dealer sales teams to convert leads into...

  • Customer Success Specialist

    2 months ago

    Des Moines, United States EPS Learning Full time

    Job DescriptionJob DescriptionSalary: Company Overview EPS Learning is a leading K–12 supplemental literacy and math curriculum company.  Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wordly WiseⓇ.  The company recently took on a private equity partner committed to product and...