Customer Care Representative

3 months ago


Tempe, United States Lennar Corporation Full time

Location:

Location:

Customer Care Representative in Tempe at Lennar Homes **Location:**

**Experience:**

3 years **Job Description**

**Overview**

**POSITION SUMMARY:**

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

**Responsibilities**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Pre-walk home sites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product

* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

* Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days

* Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner

* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days

* Provide accurate and timely information to Customer Care Manager on progress and scopes of work

* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service

* Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials

* Participate in emergency on call rotation service schedule

* Work with Customer Care Manager on special projects as needed

* Participate and attend department meetings

* Keep accurate service request logs and documentation of all work performed

* Perform all other duties as assigned

**Qualifications**

**EDUCATION AND ADDITIONAL REQUIREMENTS:**

* Minimum three (3) years in customer care, sales or related field experience required

* High school diploma or GED preferred, but will accept equivalent work experience

* Valid drivers license

* Maintain regular attendance and punctuality relative to daily work schedule is required

* Excellent communication skills, verbal and written

* Basic skills in Microsoft Office

* Strong organizational and interpersonal skills

* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

* Follow directions from a supervisor

* Understand and follow work rules and procedures

* Accept constructive feedback

* Team player

***PHYSICAL REQUIREMENTS:***

***Requires the ability to work eight hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.***

***#cb***

**Type**

Regular Full-Time

**Job Requirements**



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