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Enrollment Specialist for Chronic Care Management

2 months ago

Atlanta, United States Gateway Electronic Medical Management Systems, Inc. Full time

Esrun Health is seeking talented and motivated individuals to join our Professional Services team as Enrollment Specialists, working with our clients to help ensure their eligible patients have the opportunity to understand and enroll in the Chronic Care Management program offered by Medicare. You will have the opportunity to work in a fast-paced environment with a team of like-minded individuals.

This is a Part-Time remote position requiring no travel. This is a 1099 Contractor position. This is NOT an hourly position. Compensation is commission based r/t current CMS CPT billing codes.

Qualifications and Skills

  • High School Diploma or Equivalent
  • Strong Customer Service Skills
  • Sales Acumen preferred but not required.
  • Healthcare knowledge preferred but not required.
  • Excellent attention to detail and ability to maintain accuracy.
  • Exceptional organizational, communication, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

What Your Responsibilities Entail

  • Properly interview and enroll patients in the CCM program.
  • Manage a queue of eligible patients to be enrolled.
  • Expedite enrollments as efficiently as possible.
  • Work on assigned patient lists and complete them within the timeline provided.
  • Ensure that all enrollment documents are completed accurately and in the patient chart.
  • Keep detailed and accurate call logs of all transactions and the status of each call.
  • Explain the Chronic Care Management program in an informational, influential, concise, and personable manner.
  • Articulate a warm and professional etiquette when speaking on the phone to patients.
  • Ability to be creative in delivering education to patients, while tailoring to showcase the benefits of the program.
  • Natural ability to express empathy with a patient-focused mindset and engagement.
  • Attend regularly scheduled meetings (i.e., morning huddles, weekly updates, etc.). These mandatory meetings will be important to define the current scope of work.
  • Proven ability be able to work within a team dynamic and be a leader.
  • Possess a high-quality of data entry skills with the ability to multi-task.
  • Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
  • HIPAA compliant use of computer access (need to know only) to facilitate patient care.
  • Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone.
  • Meet production goals based on part-time or full-time hours.
  • Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics