Hep Desk Specialist

3 weeks ago

Boston, United States LanceSoft Full time
Job Description...

The Executive Office of the Housing and Economic Development of the Commonwealth of Massachusetts is looking for an Inventory Coordinator with at least two years of experience to support the organization of information technology assets and documentation in support of the mission of the IT Services Department. The position requires a balance of technical knowledge of computing equipment along with strong task management and organizational skills

Position Summary:
The Executive Office of the Housing and Economic Development of the Commonwealth of Massachusetts is looking for an Inventory Coordinator with at least two years of experience to support the organization of information technology assets and documentation in support of the mission of the IT Services Department.
The position requires a balance of technical knowledge of computing equipment along with strong task management and organizational skills.

Responsibilities:
  • Prepares list of leased machines and location of machines to be returned to the lessor by due 6/30./2023 Coordinate the distribution of machine replacements.
  • Organize and label equipment inventory, mice, keyboards, docks, etc.
  • Isolate machines that are broken and prepare for return to supplier; organize pickup.
  • Prepare and document equipment for surplus and organize pickup of equipment.
  • Prepare laptops for distribution (hashing, InTuning, etc)
  • Work with and take direction from senior CSD staff.
  • Provide documentation for work performed and create an equipment location map including quantities.
  • Ability to lift 30 pounds.
  • Ability to be on-site at least 4 days per week. One remote day can be used for preparing documentation.
  • Experience supporting desktop/server operating systems and technologies such as Windows, MFA, and lnTune.
  • Assists when requested in Secretariat and Agency information technology projects.


Qualifications:
  • Must exhibit superior organization skills.
  • An ability to communicate effectively orally and in writing, ability to write concisely, to express thought clearly and to develop ideas in logical sequence.
  • A working knowledge of the types, concepts, techniques and applications of Information Techn
  • A working knowledge of the capabilities and limitations of computer hardware and software.
  • An ability to work independently and in a team setting with others professionally and respectfully.
  • An ability to analyze and determine the applicability of Information Technology to draw conclusions and make appropriate recommendations.
  • An ability to adjust to changing situations to meet emergency or changing program or production requirements.
  • A working knowledge of computer equipment and peripherals, Windows Operating Systems and Office Suite including MS Teams.
  • An ability to anticipate and analyze difficult situations and take corrective action to prevent problems from reoccurring.
  • An ability to complete assignments as directed and on time.

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