Desktop Support Specialist

2 weeks ago

Boston, United States Indotronix International Corporation Full time

Title: Desktop Support Specialist

Location: 1 Marina Park Drive, Boston, MA 02210

12 Months contract

RESPONSIBILITIES:
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
• Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc.
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network.
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
• Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video ** equipment and providing reports as needed.
• Provide training end users on how to ope*** the equipment as requested

General Requirements/Experience:
• 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
• Familiar with a variety of the fields' concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
• Excellent technical knowledge of PC's and desktop hardware.
• Able to ope*** effectively in a team environment with both technical and nontechnical team members
• Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills
• Planning, organizing skills + good administration management skills
Desired:
• Microsoft Certified Technology Specialist essential, A+, or similar certifications

Indotronix is an Equal Opportunity Employer

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