Service Specialist

3 weeks ago


Boston, United States Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

RESPONSIBILITIES
- Work closely with the client's staff to assist with fulfillment of all requests
- Answer incoming telephone calls and forward to the appropriate person
- Take accurate and complete messages for those who are unavailable
- Promptly greet and engage clients a friendly and business-like manner
- Maintain a neat and organized desk and work area
- Order and stock supplies as needed
- Perform other administrative duties as requested
- Disperse requests to supervisors for assignment
- Maintain logs to ensure completion of requests and to maintain historical data.

**REQUIREMENTS**:

- High School Diploma or GED
- Minimum of 1 year work experience preferably as a Receptionist
- Previous experience in a client service field preferred
- Ability to multitask with attention to detail
- Ability to handle complaints with professionalism, patience, and diplomacy
- Working knowledge of MS Word, Excel and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us



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